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November 2023 by Rob Woods
I had a front camera go out on my car. They had to order my repair part. They called and told me my new part was in and available to replace. I set up an appointment and was told it would take 3 and a half to four hours to replace the part. I set up an appointment to get the job done. I delivered the car slightly ahead of the appointment time and once again told approximately 4 hours to complete the work. My wife drove 30 minutes to pick me up and return home for a total of 1 hour of driving. When I arrived home I received a call saying my car was ready. I couldn't believe this, expecting at least 3 to 4 hours. Then my wife drove me back to pick up my car. Another hour total driving, I could of waited on the car if they would have told me an accurate time. Needless to say this made me mad, no apology. Bad business if you ask me!.
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October 2023 by Georgia Tarton
As always, great service, timely and courteous. Thomas was the tech that processed me in. He's very nice and polite. Highly recommend Jim Kerras on Covington Pike. Friendly atmosphere. Extra perk to. Free car wash. Choose Jim Kerras.
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September 2023 by LaRhonda Scott-Deberry
I always feel special. Larry makes sure I get great service.
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July 2023 by Sharron Pruitt
The salesmen were friendly had popcorn available but the water was getting work so no liquid for that coffee or tea.
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June 2023 by Eric Campbell
Michael Hackett was a pleasure to work with. Good service and very helpful.
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June 2023 by Mary Lipsey
Very Curtious team, fast servicing my vehicle!
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May 2023 by Trish Bailey
As always, great experience at Jim Keras Subaru, service department beats all..took care of my issue..and I didnt even have an appointment. If you buy a Subaru, buy from THIS location..there is a difference..and take the free instruction with Bill..you will be amazed at what you didn't know..The only dealership I ever want to deal with.
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May 2023 by Phillip Post
Everything was fine had my battery I was hoping when I took it in I would not have to reset all my settings on the radio clock and all my other stuff don't they had something where I will not lose all my settings aggravating
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May 2023 by CORA YARBROUGH
Car needed servicing & Service Dept was very helpful. Took care of Me well & I was on My way. My Car is Fixed. Thanks Jim Keras Service Dept. You're the BEST.
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February 2023 by S
Do you own the jeep dealership in Mt. Juliet Tennessee?
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February 2023 by Marsha Hill
I had to dropped my car off to have a head lamps replaced due to a recall. My automotive repair specialist, Larry, was friendly and very professional, from the beginning to the end. He answered any questions I had. I really was surprised that it didn't take take as long for them to replaced them! All I know, I was very satisfied with the work so far.
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February 2023 by Michelle Taylor
Wow!! Soooo fast!! Thought I was at an express oil change (not a dealership) establishment. It blew my mind.
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January 2023 by Dee White
EXCELLENT customer service from booking the appt the day before through having service completed to recovery of an item left in the waiting room.
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November 2022 by Rodney Howard
Very please wirh speed and service. When I want to another Nissan service facility they said it would take days to see me. Jim Keras saw me and repaired my auto in two hours. Jim Keras **********
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October 2022 by Javier Salas
I have nissan pathfinder I just spoke with the service manager (Thomas) I was looking to get a good service for my vehicle, but during the conversation he sounded quite rude and very strange with the answers to my questions. Especially when new clients are calling for a service.
