MHC Ford is a heavy and medium duty truck dealership offering sales, leasing, parts, service, and repairs. Reviews highlight both excellent and poor experiences. Many customers report **excellent**, **high quality**, and **professional service**, describing the staff as **exceptionally friendly**, **helpful**, **customer-oriented**, and **honest**. They appreciate the team's **expertise** and **genuine commitment**, with one reviewer noting the mechanics went to **great lengths** to diagnose a complex problem on a European model. The service is also called **prompt**, with quick repairs mentioned. However, some customers report **extremely disturbing** experiences, citing issues like high prices, a lack of written estimates, and significant cost discrepancies on major repairs like engine replacement. One reviewer felt stranded and overcharged. In such cases, management has stepped in to **address concerns**, **own up to mistakes**, and issue refunds to **make things right**, which customers found **refreshing**. While some would **not use again**, others **highly recommend** the dealership for its expertise and problem-solving.
Unfortunately, the repair was going to cost more than the vehicle was worth, however, they were very nice to give us time to find someone that would buy it and have it towed away. Wish we could have figured out a fix but at least it is going to a good home for a 2nd life.
October 2024
My company vehicle is a Ford 650, MHC Ford handhelds all the servicing and maintenance for the commercial vehicle. The Guys there are very professional and prompt on providing high quality service on your Ford vehicle.
July 2024
No written estimate given. Don’t expect Ford MSRP parts pricing. They changed the battery quickly, but I would have done it myself if I would have known about the 60% markups. Would not use again. Update- they adjusted the price to MSRP, thanks for making it right.
