New Balance Memphis is a local gem known for its exceptional customer service and knowledgeable staff. Visitors consistently praise the friendly and helpful employees, including Rachael, Declan, and Ernesto, who go above and beyond to assist customers in finding the perfect footwear. Whether helping with shoe selection or providing personalized fitting assistance, the staff demonstrates patience and expertise, making the shopping experience enjoyable and stress-free. Many customers highlight the welcoming atmosphere and the staff's genuine smiles, which add to the overall positive experience. With a focus on quality products, including popular options like the 1080s and 9060s, New Balance Memphis is recommended for anyone in need of comfortable walking shoes or athletic footwear. Customers leave feeling satisfied and eager to return, appreciating the blend of local ownership and outstanding service.
I had such a great experience at this store, Trinity and her other coworkers were extremely helpful and extremely welcoming and nice 10/10 will be coming back!!
September 2026
Always great customer service. There is a older bald headed man who is always very helpful and knowledgeable. His customer service is always so inviting when I come in the store!!!!
September 2026
We had an employee who assisted us. She suggested a shoe based on what we said we needed. Got us probably four different sizes to try until we got the one that fit best. We thought both employees were friendly.
