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April 2024 by Shun Clark
Any shoes a black person a wear?
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April 2024 by Savy Ralls
People are nice but it's so overpriced and the shoes were not comfortable
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January 2024 by Judy Kilmer
Great Customer Service and Great Walking shoes!! I pronate and the 813 New Balance is great for pronation!!! The Customer service on Poplar is fantastic!! Kudos to that staff!!!
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January 2024 by Savannah Angelici
Probably the most awkward exchange in my life. A whole store dedicated to new balance and the selection is so minimal. Nothing to pick from not even a full wall for women’s shoes. The associate did talk but it was “that’s all we got” and “no we don’t have those new balances” “no, don’t have that size.” then continued to just had a stare at me while I tried to shop.? Idk it was uncomfortable. More products and maybe don’t hover and stare at people. Also just posting to save people a trip out here, best to buy online
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December 2023 by John Marino
My wife loves there shoes once a year. We go and buy 2 of them for her work. and she absolutely loves them. Staff is always helpful and polite.
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October 2023 by Memphis Pond Hopper
Walked in and was greeted instantly, worked hard to find a shoe that fit, very good service. Fleet feet needs to take a lesson on customer service from these good people.
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October 2023 by Quinn Lee
From when we go inside, until we try the shoes, The SA busy with their phone, even when we asked the woman SA name diana, she refused to help us and ask the other guy to find us the sizes. Ooohhh jeez i regret buy the shoes over here, better buy online
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August 2023 by Elton Elsbury
I read some bad reviews before I went, and stared not to go. But I like New Balanced shoes so I went any way.I am glad I did. Very courteous, very professional, very nice, and very knowledgeable.I will gladly go back again and again. The most helpful shoe place that I have ever been too ???
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April 2023 by Sandra Otter
Return a pair of shoes today and was insulted by the way the acted. I just purchased on Tuesday and decided I didn’t need. I only tried the shoes on in their store and I got 20 question about if I had worn the shoes. She even took the insole out of the shoes looking. I will absolutely never step foot in that store again. Customer service was terrible!! I can certainly spend my money elsewhere. Don’t go there if you expect to be treated kindly. Please note owner answers all positive reviews but never addressed issue with rude employees!!
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November 2022 by Carolyn Skinner
I was told of this store by my home church pastor's wife, Missionary S. She told me of her problems with her feet and how "New Balance" helped her (she is up North). My feet were hurting so bad I couldn't hardly walk on them and I kept getting sharp pains. I was standing on concrete for 11 hours a day it was horrible. I tried soaking my feet in a foot bath that has the whirlpool system to it , tried the ging sing pads after soaking and my feet got worst.
I went to the Good Feet Store and they wanted to charge me $1,400 for 3 insoles and a pair of Nike gym shoes. It was ridiculous! I would have had to take out a loan and of course I got approved for the loan. Don't be fooled people; the product is not worth it. I was even told that I couldn't even wear the Good Feet store shoe for more than an hour the first day. The Owners should be shame.
I went into "New Balance" the young lady, Ms. Diana Brown asked me about my problem and assured me she could help. Inside of 20 minutes she had scanned my feet, showed me what the "Good Feet" store showed me and got me fitted with insoles and shoes for $187.62; I included a picture of my receipt just in case some of you don't believe that is possible.
Not only that I could feel the difference in the shoe's insoles. Where I have major problems with my arch I can feel the ball more correcting and balancing my foot.
Even better, people I was able to wear the shoe that night. I could feel the shoe working. I could walk, stand and not hurt. I wasn't feeling the sharp pains of before and I could also sleep in my bed and not hurt.
I would say people, forget the multiple TV advertisement and the big fancy signs "The Good Feet" store is displaying and go back to OLD FASHION WORD OF MOUTH ? ADVERTISEMENT. We who are doing the walking and having the problems know what works for less money. Thank God "New Balance" is there for the helping to better our health as well as our feet. Plus they have some great out fits.
So take about 20 minutes to get fitted to a great pair of shoes to keep or correct your feet and maybe spend some of that other $1400 " Good Feet" would charge you to pick out a new outfit, go have a meal and save the rest for another day or just don't get a loan. People, the government just raised interest rates.But do keep walking.
I have already passed this New Balance info (Good News) on to other people I know are walking on concrete.
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October 2022 by Felisha Brownlee
I frequently shop here because I'm a ED nurse and go through shoes fairly quickly. Today, I encountered the sales rep Anita (older woman), which I've never seen there before. Anyway, I was trying to exchange a pair of shoes (found out they were no longer in stock) & buy a new pair. Without going into full detail, Anita had such a nice-nasty attitude that I really contemplated on asking for a refund & canceling my new order. I can take my business elsewhere; because I dont patronize any establishment that dont appreciate their customers. Plus, I can get better & faster service online from Brooks or Hoka and "without" all the attitude & sarcasm. In the past, Ive only had positive experiences at this location & the sales reps were more than helpful. Someone definitely needs to reorientate Anita; so she can improve her customer service skills, professionalism, & work ethics !
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August 2022 by Dorsey Selwyn
Went here with my daughter to get her a pair of sneakers on 6-15-22 and the two women working there saw us walk in and look around and neither of them acknowledged us.I went there to SPEND money but these two, apparently red necks, never gave us any assistance. I will never go there again. It wasn't until we walked out when one the redneck females said "good day".They purposely ignored us. My money is good anywhere in town, but this place will never have my business or money again. Perhaps it would have gone better had our hair not been of wool. Those two women were just awful. I will continue to buy NB, however, I will NOT buy them from this place. Those women's customer service - downright trifling.I've notice NB responded to some of the post. My post is over a month ago and still no response from NB about the customer service of those 2 workers. I use the term workers very loosely.Was this review ever read by the NB people / staff?
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July 2022 by K Smith
The shoes and insoles I purchased for standing long periods of time. Was awesome. Especially for a diabetic. I recommend the New Balance store for foot support.
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July 2022 by David Rea
Clean people are courteous. Very helpful and looks for way to help you save money without hunting for coupons.
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July 2022 by Fay Davis
Excellent customer service. Patience was there. Love my new New Balance
