Based on customer reviews, the Pep Boys location at 2516 Poplar Ave provides excellent and professional customer service. The staff is consistently described as friendly, helpful, informative, and kind, with a great attitude and patience. They maintain a friendly atmosphere, keeping communication with customers about services and checking on everyone in the waiting area. The technicians are noted for knowing exactly what needs to be completed, offering same-day service to fix problems like a vibration noise with no fuss. Customers report superb and awesome experiences, with some willing to drive an hour for the service. The location receives high recommendations for its reliable, professional auto repair and maintenance, making customers look forward to returning.
