Pep Boys on Pleasant View Road in Memphis provides auto service and tire repairs. The experience customers report varies significantly. Some reviews describe serious and repeated problems, including misdiagnoses, overcharging attempts, and extremely long repair times that created additional costs and new vehicle issues. However, other reviews highlight excellent service from specific staff members. Customers note that employees like McKenzie and the tire technician provided exceptional customer service, answered all questions, worked patiently with clients, and did not rush them. One reviewer mentioned a mechanic who successfully diagnosed a difficult problem, saving a substantial amount of money. The staff, including the front desk, is described as super nice, down to earth, and providing epic service. Several customers state they will definitely return for future service, praising the technicians as the greatest and deserving of recognition for taking the best care of them.
Services provided were great. The adviser was pleasant, professional, and transparent. She explained the costs and answered my questions. The lobby was clean and comfortable. No line. I didn't rate my experience 5 stars because I had to ask for the window sticker. The technician was kind and provided it right away.
August 2024
Miserable because there is no AC in the waiting room. Oil change was done well and fairly quickly.
June 2024
This store has an excellent staff. They Are knowledgeable about what your vehicle needs and give excellent advice.
