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December 2023 by Felicia Pegues
Dropped my friend off from lunch after dropping her Cadillac off for a tire leakage.....Long story short, this took a total of 6 hours for them to tell her they didn't have the tire. Not to add, wanted to give other diagnosis that she didn't ask for lol ? ? ?Please get the young man up front some help, he's overwhelmed. There were too many employees for at least 1 not to be able to step in and assist.Please don't take this negatively but as an opportunity to grow.....
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November 2023 by Hayleigh Elmore
Folks were really nice. But I had an appointment and was the only person waiting on their car for most of the time I was there—which was over 3 hours. I went for an oil change and a new windshield wiper. 2 hours into my appointment, they’ve just started working on my car. they pull me back to show that my vehicle is 100% dry of coolant, which means that the last service I had didn’t fill it, and of course that last service was also at a Pepboys. Then I have to pay for a coolant flush, which I really don’t understand because I could see all the way through the container to know yall ain’t gotta flush anything. They told me they had to order the windshield wiper from another location, which is also bizarre to me because I found 2 rows of the required windshield wiper in the shop while I waited. At the end, the manager tells me my car doesn’t have a dipstick so they had to drive it around to reset the oil meter—takes 30 mins. Where did he go with my car? No idea. Why isn’t a dipstick something they have in the shop? Also no idea. On top of all of it, I seemed to be the only person in a rush. I literally saw the technician holding my windshield wiper blade in their hands and coming up front to chat. While I’m 100% sure other stuff goes on back in the garage that customers don’t know about, dear LAWD I’m tired of garages assuming I have no idea what’s going on because I’m a small lady with a foreign car. Moral of the story: if Pepboys changes your oil, it takes 3 hours, which has happened to me every time I’ve had this car serviced since I got it 2 years ago. Second moral: if Pepboys replaces your windshield wiper, check your fluid level bc they sure as heck didn’t.Sincerely, someone who now has to self service to adjust for Pepboys’ overall lack of dedication
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November 2023 by Cherry L.
I went there at 4:40pm on a Sunday to replace a tire blow out. Outstanding service by Damian (or Darian) at the desk. Top notch, professional customer service.The team got me taken care of before 5pm close and still managed to take care of the customer who came in behind me, too. 5 well-deserved stars.
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November 2023 by Richard Homeyer
Did a very good job at working me in when I did not have an appointment.I have uses Pep Boys before I moved to Memphis.Glad they are in Memphis.I pass this shop several times a week and the bays are almost always full which means they are doing good work and not out of line on their pricing.
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October 2023 by Olivia W.
Went in over a month and a half ago & purchased 2 tires from Pep Boys for close to $700. Went to discount tire a week after because I was still having trouble and found out that Pep Boys only put 1 new tire on my car even though they charged me for 2. I spoke with manager who reviewed footage of them working on my car and confirmed they only gave me 1 tire. I have called MULTIPLE times and spoken with manager multiple times and still haven't gotten my money back. Still planning on calling every day until I get it back, but I do not recommend.
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September 2023 by Ron Perry
My experience was good, oil change and tire repair. Took about 3 hours. Service Advisor was very up front about the wait time. Full Synthetic oil change and tire repair was $158.00.
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September 2023 by Sarah Semiche
Great service, just took a very long time even though I had a scheduled appointment (I was there for a solid 5 hours). Unless you have an evening to spare and/or something you can do while you’re there, drop your vehicle off and come back to get it later.
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September 2023 by tancovington
I went to Pep Boys for a tire rotation and to check for low tire pressure. The very next morning, my low tire pressure light was on and I stopped by a different location (Hwy 64) for service. I was greeted by Darryl upon entering the building. He checked my tires and then I was told that I needed 2 new ones. He provided excellent service, and I thanked him for going out of his way for making sure I return on the road without any problems. I definitely would recommend THIS location! The entire staff was friendly and professional!
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September 2023 by ITNiche Incorporation
My experience with Pep Boy's Memphis, TN Mt. Moriah location was very BAD. I reached on time for appointment on time i set however it took them over an hour to get my car in bay. Then it took them over an hour for them to just do visual inspection on my breaks and rotors to just come back and tell me that I needed all 4 rooters and brake pads, when i told them that i had rear brakes done not too long ago, they came back and revised their professional opinion and said yes it will be fine if we did just the front brakes.The entire process from check-in to getting back to me was done by an associate who seems lost. There was a HUGE disconnect between mechanics and front desk. The person who was assessing and going to work on my car did not seem even a BIT interested in talking to me or explaining me anything. It was like either talk to front desk or get out of this facility.I got ZERO confidence in what they were doing, all I felt was they just wanted to kill their time, get the most monies they could get from me. WORST experience EVER in 32 years of me going to get car fixed. I will NEVER use Peep boys this location ever.
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September 2023 by Jonathan Crews
Good service on three minor services/fixes; I had downloaded a 15% off coupon. Rear Brakes, pads and rotors, oil change, and cabin air filter replacement. Didn’t take long. Reasonable price, nice people. Good experience. Thanks!
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September 2023 by Tracy P.
Decided to go here since I was sent a coupon despite my reservations for this establishment, figured I try another location. Made an appointment for when they first opened since I knew I wasn't dropping off but staying. I was getting an an oil change and tire rotation. I was there for over 3+ hours! I honestly have never waited that long for a oil change. It would have been nice if the advisor told me upon check-in, once he knew I was staying, that they were backed up and it was going to be a long wait. I would of made other arrangements but instead had me waiting there which seemed like forever. I typically go to Take 5 which have me in and out, guess I'm just use to the ease and quickness there, so will be sticking with them for my oil changes hereafter!
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September 2023 by Blair Mobley
Don't bother booking an appointment. At least on a Saturday, it was meaningless. I arrived on time for my appointment for a tire repair and still had a 3 hour wait. The guys actually doing the repair were good and friendly though.
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July 2023 by P Riv
Terrible and false advertising. Their website has a battery replacement option when making an appointment so we checked that box but when on the phone with Lakeisha she said they don’t sell batteries… so we went and bought a new battery at Autozone, brought it in and then Lakeisha said they don’t install batteries… it’s an option when you make an appointment on the Pep Boys website. She was rude and left us in the middle of talking to us to go air up someone’s tires that she knew. They all seem super unorganized and she was definitely annoyed at our presence. Customer service is usually better but we won’t be back after today and I’ll make sure to stop recommending people to come here as I’ve done in the past. Slaw
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July 2023 by Jena Becnel
My appointment was for a Thursday morning, dropped off on time at 8 am, for an a/c service at the Park Avenue location. My vehicle was not inspected until Saturday. Upon the overall inspection, I was told there wasn't a problem but I needed a new battery which I had replaced with a new one 2 days prior to dropping it off. Also, last year, my daughter dropped off her vehicle and they replaced the battery only to put a screw into the battery post instead of replacing the broken battery connector. I have always had good luck with this Pep Boys but the service has gone downhill.
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July 2023 by Joe Keene
The staff here is great and they provide a complete inspection report highlighting issues and recommendations that I find very helpful. After my most recent visit, my car drives as smooth as it's ever driven before. Very pleased with the work they do.
