Since Truist has taken over…everything is a lot slower. Especially customer service!
November 2020
Went opened a account and the man at the window told me I couldn’t deposit or cash my check because my license had expired 2 days before but due to COVID you have to set an appointment at the DMV. I DONT RECOMMEND BANKING WITH THEM ONLY ON AUSTIN PEAY. JUST RUDE
October 2020
They were the rudest, most unhelpful people I've ever dealt with. Most of the responses I got to my questions were "I don't know".Once they've got your money, they are not letting go.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.