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February 2024 by Dion Elion
It my fault I didn't read the fine print, but wasn't like the representative fail to mention if the inside of the trailer is dirty we charge $25 as a service fee to clean it. When I picked the truck up bright and early the sales associate park the truck in a spot from the return lane. He didn't even clean it out, so when he pointed and said you get that truck he just parked I was okay with it. I fail to check for cleaning in the trailer, so when I got to my moving location and open the trailer, it was nasty from previous users. I got a broom and dust pan to clean it out efficiently before loading. I checked the inside out after only one load moving and returned it 1hr & 15 min early. I told the representative that it was dirty back there but I cleaned it out. So the next day I checked out my receipt of finally sale. Showed a cleaning fee of $25 so I called them to see why was I charged this and I cleaned it out before using it aswell as after before returning the truck. They said I should have checked it before leaving the lot, second I explained I cleaned it out before returning it aswell. Smh. Robbery. They must wanted me to mop it out and wax the floors inside the trailer. Then said in the contract if return dirty will be charged but I cleaned it out, nothing wasin the trailer and no trash. Why was I charged for the trash of the last user. Never again will I use this location. Union Ave, Memphis TN
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February 2024 by Janay Turley
Great Customer Service!!!
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February 2024 by Eric Jackson
Quick and painless transactions.
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February 2024 by Clifford Maddox
If you want piss poor service this is the place to go. If you want to be over charged this is also the place to go.
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February 2024 by April Wong
The manager LeTeshaies Hill called me and yelled at me over the phone accusing me of purposefully “screwing her over” and threatened to charge me triple the price if I don’t bring the uhaul back. I dropped it off at the wrong location unknowingly due to it being the first time Ive ever rented a uhual. She refused to listen to me and told me that everything I’m saying is excuses and the guy who helped me didnt go over anything, he just checked if my phone and email matched and gave me the keys. DO NOT go to this location. The manager is rude, ghetto, and disrespectful. A person like her does not need a job in customer service whatsoever.
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January 2024 by Willesha Norman
Great Customer Service!
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December 2023 by Carolyn Watkins
There was not anything good about this experience. Upon arriving, the lights were off in the business as if they were closed. The truck I rented had multiple service indicator lights on. Upon returning to the premises , I could not find the drop box for the key. I was later told an employee was to have shown me the physical location of the box. When I returned the key, I was chastised for not having found the drop box after been informed that others could not locate it.
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November 2023 by DArion Johnson
The young lady who assisted me was kind, caring and very genuine. She was fully present during the transaction and really paid attention to my needs. her smile, her greeting made me a bit more comfortable. The property was easy to access and very very clean and impressive.
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October 2023 by Eric Turner
Propane person is there only 20% of the time or they have some other lame excuse about why they can’t help.
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September 2023 by Murray Jones
O for this location 370 union took money off my card without my permission and I had insurance if I got insurance why you put the accident charges on my credit card they are rude they will never get my service again at that location ghetto people has no respect for customer
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July 2023 by Jasma
The skinny young lady with long knotless braids Customer Service POOR and rude!!! Uhual Was without A/C. How are you renting out a U-Haul for moving and the customer has NO AIR!!! Then you mention it to them they don’t care. Ive read previous reviews something told me to not come to this location! Don’t over look bad reviews it is what you read
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July 2023 by dental tech
PenskI IS A BETTER RENTAL COMPANY, Uhaul has gone down uhaul is not like it use to be, the rental truck I purchased smelled like marjiuna and the inside of the building, everybody that works there has a stank attitude, eveytime you call this location there always arguing with customers, I spoke with the manager who was rudely yelling on the phone and hung up in my face, if you can't handle the job find another one, that's the main reason why companies are going down/closing no good customer service, when customers are the main ones paying your checks
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July 2023 by Martavious Williams
So i rented out truck from the U-Haul on Union and the truck was given to me on 1/4 of a tank which was fine because I didn't have to travel far with it but I returned the truck clean and back on 1/4 of a tank and i was charged a cleaning fee and a gas fee, so i called the store and was told that the truck was filled with " tissues" which was a lie and that the gas fee was a fee that UHaul automatically charges to all customers which was another lie so i asked to speak to a manager and i was hung up on. I definitely do not recommend this store location the staff will overcharge you and are unbelievably unprofessional!
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July 2023 by Rachel
I had a 15 foot truck reserved from this location + 6 moving blankets for 24 hours. I was to pickup on Union and return in Germantown. I had also made this reservation a little over 1 week prior. Upon arrival I was told there were no trucks available for me. After much discussion I was given a truck that I picked up at 5 pm and was now required to return by 9 am the next morning back at the Union location. I also was charged for 24 moving blankets and liability coverage which I had originally declined during my initial reservation. Upon drop off I was charged almost double what I had expected to pay because I was originally dropping the truck off in Germantown. But, since I was required to bring it back to the Union location, it practically double the miles I put onto the truck which was unplanned. Overall, I had a very negative experience at this location.
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July 2023 by Bill Shaltis
I was assessed a $25 cleaning fee because the previous renter left a scrap piece of paper and a few wood shavings. When I called, I was told that I should have taken a picture of the “mess”. If anyone decides to rent from this Uhaul in the future, I would advise you to take pictures of even the smallest thing before you drive off—or make sure you stop by an auto detailer and have your vehicle thoroughly vacuumed!
