U-Haul Moving & Storage at Union Ave offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. They also provide portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane, as well as online reservations. Customers generally find the experience at this U-Haul location to be easier and cheaper than expected. The staff, particularly Josh and the lady at the West Memphis location, are described as calm, helpful, and kind. The property is also noted to be clean and impressive. However, there have been some issues reported, such as a customer not being able to find the reserved truck at the Union Avenue location and having to go to the West Memphis location instead. This led to a "comedy of errors" with multiple phone calls to resolve the situation. Another customer had a concerning experience when they were apprehended by the police upon returning the rental, despite having completed the check-in process without any issues. Overall, the U-Haul Moving & Storage at Union Ave appears to provide a range of moving services, with generally positive feedback about the staff and the facility, but with some room for improvement in terms of inventory management and handling of customer interactions.
Representatives were friendly and personable. Very knowledgeable and provided great instructions regarding the truck and drop off after hours. Received final pricing and feedback expeditiously the following morning. Great customer service!
June 2026
I understand they understaff but that again they got good customers service but they need people to work
April 2026
Everything was great. Great customer service, clean, and fast and efficient.
