-
March 2024 by Keea H.
This location is in need of more employees so lines are long and slow but I had a positive experience with McKenzie over the phone he was helpful in making some necessary corrections .
-
February 2024 by Carla Gibson
The key for the truck was stuck and couldn't be removed without fear of breaking the key in the ignition. Reserved one dolly and had to upgrade begrudgingly in order to have one for the move. They need some NEW energy for that place ... TOO MUCH TESTOSTERONE!!!!!
-
February 2024 by Derante Hardin
My experience was great. My only problem, which isn’t anything major is, be prepared to pay a $100 deposit. The website does not warn you about that.
-
February 2024 by Skye Haggerty
The associate that handled my Uhaul order at this location was super unprofessional. His name was Kiwanne and he was so dazed that I honestly thought he was high. He spoke so low I could barely hear him. He did not seem like he even wanted to help me and just kept saying he didn't know what to do about my order. He asked me to call his employer about my order. I didn't understand why he wouldn't call him himself and his response was "he won't answer if I call". Also, he was also on his cell phone texting while I was there waiting on my Uhaul. The inside of the Uhaul I rented was dirty. I would not recommend this location to anyone.
-
February 2024 by Brandon Morgan
Employee lied to me about the time to return the trailer and then I found out I was being double charged as a result of being lied to. Called store manager and nobody answered. Left a voicemail and still haven’t heard back. If I could give them 0 stars I would
-
February 2024 by Mario Hernandez
Very bad service, everyone leaves for lunch at the same time, they are sitting inside talking and say they are at lunch, they return to serving after 1 pm.
-
January 2024 by Octavia Thompson
Great Quick Customer Service and Prices.
-
December 2023 by Victoria Haywood
I drove from Houston to Memphis to move my item from one storage to Uhaul storage only to get there and first the girl at the desk was eating and trying to conduct customer service business at the same time. She gave me a hard time because I lived in Houston and was getting a rental to get my items from a storage but if she would’ve read a lil farther she would’ve seen that I had a reservation for storage at uhaul for storage as well I guess she thought I was going to leave out of town with the truck and say that I have a local rental or whatever but I don’t deal like that! So anyway my reservation was booked completely wrong and they didn’t have the size storage room that I need this was a nightmare. A move that should’ve took an hour maybe two took 8-9 hours because I had to ride around to find another storage place that can accommodate my needs! ?? I spoke to about 5 people explaining the same situation over and over only for them to keep transferring me around and didn’t get nowhere!
-
October 2023 by Zac Preston
I had a reservation at 930 it’s 9:56. I’m still processing in. I don’t think the guy upfront can use a computer. “The best place to keep Memphis is my rear view mirror” no doubt. I hate this city.
-
October 2023 by Daphne Walls
At drop off, salesman was very very rude, while i was explaining the gas mileage to him. At pick up it took forever, salesman stated he did not know how to take cash only a card and was also rude and seemed frustrated. I would not recommend this location.Gas was not where the contract said. Salesman really didn’t seem to care about anything.
-
October 2023 by Raheem Gresham
Reserve truck 2 weeks prior to pick up. Location did not have my truck until 8hrs later and than it wasn’t the correct size. Instead of a 26ft it was a 10ft which requires me to do more trips than plan. Will not use again!!!!
-
September 2023 by Jason Sharp
Do not use this place! I believe this is the absolute worst customer experience I have ever dealt with. The employees were busy cursing one another out. The lady helping me did not even know how to connect a trailer. The employees then began fighting and cursing one another out again. Even though I really needed the trailer I insisted on a refund and left. There did not appear to be a manager or anyone actually in charge. There is no way Uhaul should allow such a store to operate like this. Run don't walk from this business.
-
September 2023 by Rory Sanchez (It's All Good, Man!)
Called a U-haul location where I was staying in Olive Branch, MS (just a few miles away). They made a reservation for me here. After a $28 Lyft ride to get here, they told me they could not rent me a truck because I was from out of town. I explained that I've rented U-hauls all over the country. They said it was at this location, per the general manager, if you don't have a TN driver's license, you can't rent from here. -- did me a favor, I guess. I rented a nice truck from Avis (just a few miles away) with unlimited mileage. The people here (U-haul) were nice enough but cost me lot of time and money for no reason.
-
August 2023 by Toni Parker
Abbey was absolutely horrible. Our reservation was for 9:00 and no one opened the door until after 9:00. We asked Abbey since it was about 9:30 if they were going to extend our reservation since we couldn’t get it at the time we were supposed to. Her response was, “ If I do it for you, I’ll have to do it for everyone”. I’m not sure what that meant since she was the reason we couldn’t pick up our truck on time. When we returned, another young man was attempting to check us out and Abbey kept interrupting him as if he wasn’t handling a customer. Several people were complaining about her the entire time we were there. She was rude and distracting the employees who were trying to be helpful.
-
August 2023 by Beaunka Harris
Literally the worst location! You can’t get your stuff out past 7 but access says 10 I’ve been up there twice and I haven’t yet to be able to get any of my stuff out of the storage unit! Then it’s smaller than apartment closets! Customer service is HORRENDOUS! Especially if you’re dealing with Abby! Never will I ever use them again!
