CarMax offers a generally positive experience for customers looking to buy or sell vehicles. Many reviews highlight the helpful, understanding, and patient staff, especially at the Murfreesboro location. Customers appreciate the fast and friendly service, with several noting that the purchasing process is mostly seamless. However, there are some areas for improvement. A few customers experienced communication issues between online services and the store, leading to confusion during the buying process. Additionally, some reviewers expressed concerns about the lack of knowledge from salespeople regarding the vehicles, which could hinder the overall experience.
There was also a mention of a frustrating situation involving key fobs, where one customer had to pay for an additional key after purchasing a new vehicle. Despite these challenges, many customers still recommend CarMax for its clean atmosphere and professional staff. Overall, CarMax is seen as a reliable option for purchasing and selling cars, with a strong likelihood of repeat business from satisfied customers.
I loved that they didn’t come out and harass you or pressure you into buying something you didn’t want.
July 2026
Great people very helpful. Carmex was a great experience
June 2026
Easy to get a quote online, brought my car in the next day, after inspection the quote didnt change, I was in and out the Carmax center within an hour. Pleasant ,polite and efficient experience. Dealership offered at least 1/3 less... no thank you! glad we chose Carmax.
