Madewell is a popular clothing store known for its focus on quality denim for both women and men. The brand emphasizes that good days start with great jeans, offering a variety of styles along with complementary items such as tees, outerwear, footwear, and bags. Customers appreciate the wide selection available at this particular location, which is noted for its stocked inventory and welcoming atmosphere. The staff is frequently described as helpful, friendly, and not pushy, creating a pleasant shopping experience. Associates like Chase and Mary receive high praise for their expertise in fashion and their ability to make customers feel comfortable and confident. Many reviews highlight the personal attention given to shoppers, with staff members assisting in finding the perfect fit and style. While there are some concerns about customer service, particularly in the face of rudeness, the overall sentiment leans towards a positive experience. Many shoppers express a fondness for this Madewell location, considering it a favorite spot during their outings, especially for those seeking quality denim and a supportive shopping environment.
Chase always helps my wife and I when in 12 south. He's a huge help and always goes above and beyond. This is a women's only store but he makes it super easy for me by keeping her busy with plenty to try on and take home. Love Madewell and love coming to see Chase! He's the best!
August 2025
Based on the negative reviews I'll make a point of asking for a lot of help if the associate treats me rudely. I'll make her sale miserable until she or he is nice to me
November 2024
Ashley was great help in finding me jeans I would like! She even got me to try on a pair I never would have thought to and I ended up loving them!
