Victra, a Verizon Authorized Retailer in Nashville, TN, aims to provide a positive experience for customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and dedicated staff for their helpfulness and patience. Multiple reviews highlight staff members like Evan, Skylar T, and Andrew Bell, who are praised for their professionalism, kindness, and willingness to go the extra mile. Evan is noted for his calm, honest, and caring service, even when helping multiple customers at once. Skylar T is recognized for upgrading plans and recovering old phone numbers with extra effort. Andrew Bell is commended for resolving account issues with patience and expertise, reducing customer stress. Overall, customers find the staff trustworthy, friendly, and committed to connecting technology to life in a fun and reliable way.
I would never give Verizon itself 5 stars, but Skylar was my tech and he was outstanding. He went above and beyond to help me solve a very complex issue keeping me updated and informed every step of the way, while simultaneously helping other customers. He was patient and knowledgeable
February 2025
Pia is an incredible help! I needed every bit of the help and she patiently provided it. Thank you so much!
January 2025
Evan was extremely patient, helpful and compassionate. Top tier service when I really needed it from out of town. I’m so grateful.
