Verizon offers a wide range of mobile, 5G home internet, and business services at their Madison store. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping, express lockers, and same-day delivery. The store's friendly staff are praised for their efficient and helpful service, resolving issues quickly and guiding customers through upgrades and transfers. While some customers have experienced challenges transitioning to 5G, the overall feedback highlights Verizon's commitment to providing a seamless customer experience, whether visiting the store or utilizing their online services.
Matthew was very helpful. He was very knowledgeable. & when he didn’t know the exact answer he went & found the information needed to help. Thanks Matthew!
July 2024
I was a steadfast Verizon customer for about 3 decades. Then they upgraded to 5g without offering a split for 2.4g. I have several pieces of medical equipment that will only run on 2.4g so I had to switch providers. Now I'm in a contract with a the new provider that's an absolute nightmare! Wahjh
February 2024
After hours on the phone with customer service, I decided to stop by the store as a last resort. Thank goodness I did! Jajaun and the manager Matt were able to solve something for me in 5 minutes that no one on the phone could do. I just needed to pay my bill and restore my services !! Thank you jajaun & Matt!
