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“I had a great experience at 413 Myatt Dr today, Claudia was great help, my experience was incredible she helped me on every step on my new device she made me feel like family. Definitely recommend ask for Claudia.”
“Heather was able to help me reset my sim card/register esim, answer a few general questions I had about my plan, and made good small talk while waiting. I was in and out within maybe 15 minutes if that. Will definitely use this location for any future needs.”
“I had dropped my phone and it was not working. Cricketer couldn't fix it. I just had an account with them.... but the lady was super super nice. I can't remember her name but she helped me pick out a phone.”
“I went this store with a problem I thought was with my phone. Turns out it was the terrible wifi at my job. Maiella, not sure how to spell it, was very kind and helpful. She has made it so my phone works so much better and I didn't have to spend money on a new one.”
“She is absolutely a godsend to me..I am not good with the phone or computers but she always smiles when I tell her the problem with my phone. She fixes the phone everytime. She is always courteous & very professional! She is a keeper!! Wendy”
10AM - 7PM
1915 Gallatin Pike N #101, Madison
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“Called for information about service and spoke to OG Olivia and was very pleased with the interaction. She was very kind and extremely helpful. Thank you OG Olivia”
“Best experience with a phone service . If your looking to upgrade or just get a new service this store and they’re employees are amazing ! Lukeus & tj are amazing !”
“One of my phone service lines is with Verizon. I appreciate the helpfulness at all of the stores but yesterday the Rivergate store went above and beyond in customer service. I didn’t have long. They got to me right away. Thank you DC for your knowledge and kindness. Keep Shining!”
“Always easy transaction especially if you are transferring your account from an agency in another town or state. Need copy of documents they will go the extra mile. Office opened through the week and is friendly with a smile the hundredth time as it was the first. And the rates can't be beat so far.”
“My telephone was doing weird things. It was calling telephone numbers without my doing it. I went to the metro store in Gallatin TN spoke to David the manager. He was very happy to help . David checked all of my account settings, he assured me that all of our account and numbers are secure. He informed me what it would take to clone a phone and make random calls. I was very happy with the way he addressed my problem. And I was satisfied that his assurance was enough. David was great! He was personable, professional, fast, patient and overall a super guy! I am so happy with Metro by T-Mobile. In all this stress due to identity theft I was able to calm down because of him. Thank you David ?”
“You've seen one, you've seen 'em all...But I will say, above ALL cell phone service providers, this chain/establishment is top notch with their customers treating us as if we are supremely special. They also offer more benefits than ANY other service provider. Veri... Is a thing of the past with their year after year price gouging antics. Only because they could but they cannot anymore for TMobile has all the redeeming qualities, and more, of an upstanding, honorable network,cell phone, internet provider and discounted prices!”
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“Came in for a repair on a Google Pixel cracked screen. By cracked I mean shattered. Sam went above and beyond to help me and make sure that my phone was taken care of and fixed in a timely manner for a reasonable price. Will only be using Nashville Cellular in the future. Thanks again Sam!”