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“Came in with several issues over a couple of days. Our phones were doing things we weren't used to and we needed to disconnect our internet. We spoke to Trey, and he was able to disconnect the internet, give us instructions on how to return it, and solve all our problems. He was very professional and did it all with a smile on his face. Would definitely recommend requesting him any time you visit a cellular sales location. Thank you!”
“This store is absolutely amazing . The staff is amazing they are knowledgeable and patient. I have ten lines all activated here . I was making a payment and doing a trade in yesterday ,it reeked of alcohol from the gentle man who disrespected and used racial slurs against the gentle man helping him that did not speak Spanish . The manager Mercedes handled the situation very well as she is bilingual and she educated the customer with kindness that treating someone that way because they do not speak Spanish is unkind . She proceeded to educate him that there will be many places that do not have Spanish speaking employees and that he should not get offended or call them stupid or the N word when they use translator to try to help him . He apologized to both her and the gentle man . I’m thankful for the staff at this location . I could never do their job . They deal with a lot and must tolerate disrespect because they are on the clock . There was a white couple who laughed when the gentleman said the N word we live in a terrible world rather than give correct information so they can assist you , you laugh at racial slurs . This world is sick but a 5 stars for this store and the employees . Arin I will be back next week with my sister who will activate 4 lines . :)”
“Mario and Brandon are very helpful with my new phone and it very good just got the promotion that is going on right now for switch service ,iphone 16e for $80 this is a good deal. I recommend you to come in this store”
“I recently decided to change my phone service to lower my expenses and Cricket definitely surprised me and especially thanks to this store and its team who kindly guided me to make my best choice to start 2025. Thank you for your attention. You guys are awesome!!”
“I give it a five star because I don’t think one agent is responsible for the overall environment but I assume he’s new but other than that I think better professionalism when it comes to customer satisfaction could be worked on not just solving the issue”
“Karen at this store was simply amazing. She was more than eager to take care of my mobile needs and with a pleasant smile. This will be my go to cricket store from now on. Thank you Karen.”
9:30AM - 7PM
5137 Murfreesboro Rd, La Vergne
Mobile Phone Accessories
“Had problems with my phone not my granddaughter got a hold of it and David and Brandon in the LaVerne Cricket store was kind enough to fix it for me simple mistake but I'm too slow to know how to do it so they were smart enough to do it for me and if it was great thumbs up there you go absolutely”
“America Pamela are not only technically experienced but are kind and EAGER to help their clients. Today, like many a time l have stopped by to request assistance. I always receive excellent support. But today it was even better. Thank you fabulous women.Jesus”
“Great customer service. Very friendly and welcoming repair personnel. Went to fix my iphone 12 pro max screen at the last minute close to his closing hours and it was finish in no time. No long waiting hours. Every gadget is at your fingertips as well. I would highly recommend”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“The customer service was great! I was greeted as soon as I came in, very sanitary, and the customer representatives were extremely knowledgeable. Would definitely recommend to anyone!”
“I was in and out of the store within 5 minutes—the two nice women had other customers they were taking care of, and still simultaneously took care of my payment.
Very nice people, you can tell they care about their customers. These employees are very hard workers. I would recommend this store to anyone !”
“I went into this store to buy a new phone case. I received great help, good service, and it felt like a very welcoming store experience. Keep it up to this AT&T store, you're doing great!”
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“OMG- what a service person- knew his stuff- saved an hour driving to the AT&T store in Franklin- this guy was intelligent and efficient- found the problem I'd had on my phone for who knows when- but he was Super !!!!!!! Always recommended this store- but it's even better know- this guy was SO helpful”