Truck Rental near Pleasant View, TN

“I rent from this location in Pleasant View because of the staff at Van's Hardware Store that couldn't be more Professional, Courteous, and Helpful. Even the owner takes time to make sure the vehicle is in top shape, clean and ready to rent! I have rented many vehicles, trailers and vans from U-Haul locations over 40 years. This shop at Van's Hardware is far the best!!! t UHaul dealer”

“I originally made a reservation for a one-way rental from this location through the website and the quote I was provided was around $150. I got there to pick up the rental and the lady who is the manager there changed my reservation to an in-town rental. She had already taken close to 45 minutes to get the reservation completed and I didn't have the time to argue with her about it so I just let it go. Instead of it costing me $150, it ended up costing me $227.89, but again, I didn't have the time or energy to argue about it. I got an email for a survey and submitted the survey and simply said that because of this service, I would not recommend this location to a friend (a price increase of over 150% of what I'd originally been told it would cost is a good reason, right??). The manager just called me and wanted to know why I wouldn't recommend her UHaul services. I first told her I wasn't comfortable talking with her about it but she kept pushing. I told her the above information and she wanted to argue with me about it! I told her again that she could have her manager reach out to me to discuss it because I wasn't comfortable talking to her about it and she got argumentative! She told me she was the manager and she wanted to know why. She insisted a one-way trip would have cost me more and I told her again that the reservation quoted me around $150. She has been extremely nice but now I feel like I'm being harassed because I gave an honest review of this location.”

“Owner was accommodating and helpful thru this movement. This is a neighborhood/ country type of facility. I’ve read other reviews on this store bashing the service and although I understand some of the concerns I had no issues and if needed I will use this facility again. People are usually friendly when they are spoken to in a friendly manner and not talked down to and that’s the way customer service is. Hours of operation are a little different than other facilities, but once again - this is a neighborhood store. I would use again. By the way, I don’t feel as though I was ripped off.”