The New Balance Factory Store in Sevierville is a highly praised establishment, known for its exceptional customer service and knowledgeable staff. Customers consistently report being greeted with a positive and helpful attitude, with team members like Tara, KK, Mathew, Danny, and Shellie going above and beyond to ensure a satisfactory shopping experience. The staff is skilled at understanding customer needs, offering personalized recommendations, and helping them find the perfect fit. Customers appreciate the store's wide selection of New Balance shoes, which are praised for their comfort and quality. Overall, the New Balance Factory Store in Sevierville is a must-visit destination for anyone in need of new, comfortable footwear, thanks to its friendly and accommodating team.
The clerk was exceptionally helpful with finding several pairs of shoes.
July 2026
Good selection and they had a great sale when I went. Was able to get the 1080v15s, the newest version going for $170 online, for $110 after tax. They didn't have the black ones in store and were able to order online and ship it to me. 880v15 for $97 after tax.
May 2026
The store has great deals! The staff was very helpful and amazing! You gotta shop here!
