Tru by Hilton Amarillo West is a clean, new, and peaceful hotel in a nice and safe area of the city. Guests describe the rooms as refreshing, neat, and beautiful, with cozy and comfortable beds, though some note the beds are very firm. The air conditioning works efficiently. The staff is consistently praised as amazing, nice, and accommodating, going above and beyond to assist guests, including offering military discounts and being pet-friendly for both dogs and cats. The hotel provides a simple free breakfast included in the stay, described as adequate, decent, and typical with items like pancakes, eggs, sausage, yogurt, and cereal. While some find it good, others feel there is room for improvement. The property offers good value and is reasonably priced, though parking can be difficult late at night due to proximity to other hotels. Some minor drawbacks include very low shower water pressure, occasional strong bleach smell on linens, and smaller room sizes without microwaves. Overall, it is considered a great option where guests would stay again.
