“It was a great service.... Today you had a full party going on... Tacos, a radio station...and other vendors.. The sales reps were very polite and inviting to the store.... It's a great place with great deals!...”
“I came in looking for a new phone and who I believe is the manager , Felipe, was so kind and patient with me. I had so many questions and he helped me find the best option for me . I recommend going there if you are feeling a bit lost and not sure what plan or phone is best for you , thank you!”
“This is hands down my favorite location to go to with any of my AT&T needs. The staff is always super friendly and helpful. Even on days when they are really busy they all make sure everyone is attended to quickly. The store manager has gone above and beyond every time I’ve been in there to help me get the best out of my service. She’s been especially helpful for helping me find the best deals to save money and get the latest equipment. I’ve always have a great experience whenever I’ve had to come into the store for any reason. Thank you all.”
“Great service provided by Uriel. This kid is very professional and knowledgeable. And he can multi-task like a pro. At one time, he was helping three customers at once. Helped me with the purchase of a new cell phone. The whole process was a breeze. Thanks for excellent customer service.”
“Lupe is AMAZING!! We walked into the store to replace our screen protectors for our phones and she was extremely kind and helpful! Looking to upgrading my phone soon and will definitely return to see her.”
“~ Preface. . .
~ I initially went to the - “Z location” - to make a recce inquiry about the new Pixel 9 Pro series, that - “everyone heard about! . . .”
~ after a few minutes there, I wasn't too satisfied with the results, so I decided to do more research and find a different Verizon Location to do business with . . .
~ after a few searches and some review readings, I decided to go to the Desert Ave location and see what happens . . .
~ after a few days, I finally managed to return to El Paso for a VA appoint and afterwards went to the chosen location to get the Pixel 9 Pro!
~ I should mention that I live outside of El Paso in the desert area, which is why I plan everything whenever I travel to EL Paso at the same time.
~ as I arrived, parking was easy and adequate and I had no issues upon entering the establishment.
~ as I entered I was acknowledged by the V-TEAM there and noticed that they were attending to another customer, so I waited quietly as they did so.
~ after a few minutes, this black-clothed female employee came over, introduced herself and I instantly stated that I was there for a Pixel 9 Pro XL (or) Pixel 9 Fold and if she was ready to sell me a Pixel 9 Pro!
~ we briefly discussed what I was looking for in the Pixel 9 Series . . .
~ I eventually decided to get the Pixel 9 Pro XL (as it was cheaper than the fold) and I could get the 512 storage option that came with it.
~ I wanted the 1TB storage option (however) that wasn't available to be ordered or be obtained (unless) I ordered it from another source (then) brought it into them to activate it.
~ I decided to forego that hassle . . .
~ “Ruby” - recommended that she look at my usage and see what was best for my needs and I agreed with this action.
~ we went to the business area (another table) and proceeded with the transaction process.
~ she looked at my storage usage and was surprised that I had close to 35 GB of images (which equals 8406 images)
~ after looking at the usage, she recommended that the 512GB option was enough for my usage because I was using the 128GB option previously, so that would be an upgrade already.
~ so after everything was agreed on, the purchase was made and we started the data transfer stage from the Pixel 6 to the (new) Pixel 9 Pro XL . . .
~ Ruby (I hope I remembered your name right Ma'am) - if not, let me know and I'll correct it.
~ she's the - “best girl” - at this location, as she assisted me in obtaining what I wanted/needed in the Pixel 9 Pro XL.
~ she made the wisest recommendation(s) for my specific needs and usage.
~ she is very professional, knows her stuff about the devices (and I mean all of them) and not just for - “specific ones that are trendy or for social status”
~ Ruby treated me as a - “valued customer” - and I was impressed with her professionalism and vast knowledge.
~ I was treated with respect and wasn't judged for my interests (including) that she treated me as a regular person and not a person in a wheelchair.
~ hands down, this is the - “BEST LOCATION” - to go for anything related to Verizon, Google or any other device that they service and sell.
~ YES, it may be a longer drive (for some) to get here and YES, it may (even be) an inconvenience for some, but trust me, it's “worth it”
~ if I can give more than 5 stars I would!
~ this location is HIGHLY RECOMMENDED!”
“I came to the store because my phone was broken and Evelyn was very kind, she helped me find a nice, cheap phone and she also helped me transfer my contacts and photos to the new cell phone.”