1st Call Towing provides professional and personable towing service. Staff are wonderful and great at explaining the process and giving ETA updates. The tow truck drivers are absolutely amazing, very professional, and very respectful. They keep in contact every step of the way, sending pictures and giving several updates. They make customers feel confident and safe, repeatedly checking if they are in a safe place. Drivers show great care for the vehicles, with mechanics noting they are some of the best drivers encountered. They arrive promptly, even in cold weather, and perform the tow as asked. Their outstanding service includes great energy, a great mood, and making customers laugh, which can make a difficult day better. Customers highlight that the drivers go out of their way for them. The experience is so positive that customers would definitely use this company again, recommend it highly, and even save the driver's contact for future use. The company is highly recommended for its incredible customer service from start to finish.
Shenkia was great, she gave me several ETA updates and sent pictures of my car safe and sound. She definitely went out of her way for me!
February 2024
All of the other reviews are spot on. I was in a foul mood that my 2 year old car died and had to be towed and Shenkia made my day better. I would 100% use her again, saving her contact in my phone. She took great care of my car and kept in touch with me every step of the way.
January 2024
Arrived promptly and the gentleman was very professional and respectful. He towed my car as asked and with a smile on his face even in this cold weather. I had a horrible experience yesterday with a different company so I appreciate my experience today with 1st Call that much more. Thank y’all.
