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February 2024 by Tammy lee Benson
This company was so wonderful. Ashley at the front desk was great at explaining the process and letting me know when the truck would get there and that I was in a safe place.The tow truck driver Shenkia called me to let me know when she would be arriving. She also asked me if I was in a safe place. I appreciated both women asking me if I was safe.She was absolutely amazing when she showed up for the tow. She was in a great mood, made us laugh(which we needed) and was very professional.I would definitely use this company again. I would ask if Shenkia was available for the tow because she was so great.I highly recommend this company.
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February 2024 by Shannon Pestka
Shenkia was great, she gave me several ETA updates and sent pictures of my car safe and sound. She definitely went out of her way for me!
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February 2024 by mike meneley
Excalinte very kind a very professinal
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February 2024 by Emily Barris
All of the other reviews are spot on. I was in a foul mood that my 2 year old car died and had to be towed and Shenkia made my day better. I would 100% use her again, saving her contact in my phone. She took great care of my car and kept in touch with me every step of the way.
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January 2024 by Hazel Chula
Shenika was very professional and very personable. I wasn't able to be with my vehicle but Shenika made me feel confident by communicating with me throughout the whole process. My mechanic even commented on how Shenika was one of the best drivers that he has encountered. I will definitely be recommending and using this company going forward. Thank you Shenika for such outstanding service ?
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January 2024 by Katie Green
Arrived promptly and the gentleman was very professional and respectful. He towed my car as asked and with a smile on his face even in this cold weather. I had a horrible experience yesterday with a different company so I appreciate my experience today with 1st Call that much more. Thank y’all.
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January 2024 by Jason Roney
Quick response. Shenkia was amazing
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January 2024 by Delia Cox
I have a very special 39 Buick Roadmaster. Was nervous about it being towed. Shenka was incredbile from start to finish. Continually kept in contact about eta. Care of the car and customer service was unlike any other . You can tell she really enjoys her job! Great energy !
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January 2024 by Michael Tiefel
AAA referred me to First Call this morning and the service was excellent! You absolutely need to hang on to Shenka!! She is personable, professional, and seemed to be genuinely concerned about problems I might be facing. I thought the problem with my truck concerned the keys, but she very quickly discovered that it wasn’t the keys at all. Her knowledge and willingness to help may very well have saved me a substantial repair bill. I certainly don’t like being towed,, but it’s great when I can come away with a smile. As I said, she’s a keeper!
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January 2024 by Ambi Love
Loved this company but most importantly Shenkia! She has great energy, taught me some stuff about my jeep in the process, moves quick, and just a great experience. Def would recommend 10/10!
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January 2024 by Amber Lee
Shenka was right on time and AMAZING. GREAT CUSTOMER SERVICE!!Strong black woman indeed!!!Thank you!!
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January 2024 by Cameron
She was on time and she made sure that we made it to where we were going she was a blessing and a angel I thank her so much. Thank u Ms.shenka
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January 2024 by Denise Coale
The tow truck driver that came to assist me was Shenkia. She was knowledgeable, a true professional and friendly. She added perspective and calm to what felt like a frustrating, stressful situation before her arrival. Thank you so much, Shenkia!
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January 2024 by Sean Means
I just got my truck towed and had a really good experience with Shenekia Wallace at 1st Call Towing. I scheduled the appointment through my insurance but then called by phone to follow up and they were quite responsive. They gave me an accurate ETA and Shenekia even was able to get my truck picked up early. It was an overall smooth lift even with it raining outside. I appreciated Shenekia's overall positive energy and efficiency with getting my truck towed and making a stressful process fairly painless.
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January 2024 by N Tindall
Shenkia was so helpful today. I was panicked when my car wouldn’t start and called AAA for a tow. The dispatch did a great job keeping me informed and making sure my car and I were okay. Thanks so much for the great customer service!
