ADT Security Services is a leading provider of security and automation solutions for homes and businesses in the United States. Backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered. Customers have had mixed experiences with ADT's services. While some found the phone customer service frustrating, the in-person technician experience has been overwhelmingly positive. Technicians like Dawson and Cody have been praised for their professionalism, thoroughness, and genuine care in ensuring a seamless and stress-free installation process. Customers appreciate the personalized approach, where the technicians prioritize their needs and preferences over pushing unwanted products. Overall, ADT's commitment to customer safety and empowerment, combined with the exceptional service provided by its field technicians, has made the company a trusted choice for security and automation solutions.
Everything went perfectly and Nick did a great job explaining all. Extremely satisfied.
February 2026
I love ADT been with them for years, Dawson help me set up the new system at the address and it was great
February 2026
I LOVE ADT, of course Dawson was the tech they sent out. We had a terrible experience with home pro and their tactics. We knew ADT was the right fit for us and their tech Dawson did a great job and made the whole process efficient and easy
