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February 2024 by Courtney Hannum
Terrible customer service. Plan on waiting a couple hours to do anything
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January 2024 by Adam Tobar
Definitely would recommend the norwood location. Ted was very helpful in finding which phone and plan is right for us!
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January 2024 by Melissa Ayala
They didn't have the cell phone I wanted but they told me where I could get it. Great service.
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January 2024 by J M RM
Ted gave great service I have ever had
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December 2023 by Dylan Bjorn Holtlund
I was able to get my phone but they messed up somewhere along the way and couldn't activate the new phone and we had to wait for quite a while. I had asked about any promotions and they have inaccurate information and didn't really seem to want to help. They ended up giving up and sent us to a different store.
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December 2023 by Brian Q.
I feel bad for the employee at this store. AT&T needs to give their workers more hours and staff support as one employee had to work on many issues and customers by himself on a Friday night. I hope he is being compensated fairly by the company as no single employee should have to deal with this. I want to add when the employee finally got around to helping us he was super helpful and got us out of there in a fraction of the time we waited so this review by no means is indicative of how well the employee helped us as he did the best he could with the help he had.
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November 2023 by Rob Moore
Ted Ordonez the general manager was incredible...he was professional and well mannered. Ted knew his stuff and took care of my issues promptly. He is a great manager at store location on East Anderson Lane in Austin Texas. I recommend this location .
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November 2023 by MaryLu Coupland
Ted, the General Manager, went above and beyond to transfer my old iPhone data to my new iPhone. Can’t thank him enough!! Extremely nice and helpful.
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March 2023 by M Garza
The manager Andres and Ryan were Amazing
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February 2023 by Jayda Johnson
Andy the store manager was very knowledgeable, patient and respectful. I was very frustrated coming in from another store that sold me the device but he made the experience less frustrating providing great customer service skills. Highly recommend this store.
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October 2022 by Harry Kleinsmit
Raul helpt us very patienty with a prepaid card that eventually didn't work because the phone was bought abroad. Excellent service!
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August 2022 by Andrew Causey
The AT&T associate Raul, was waiting on another customer. Once he was done he got with me right away. Later the store manager Andy came out to assist us with the purchase of my new phone. Both were fantastic gentlemen. They made the whole experience a pure pleasure. Kudos to both of them.
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August 2022 by Brooke Cruz
They couldn’t resolve my issue with my watch, and said for me to call 611. Maybe because there was another customer behind me and they didn’t have time to deal with my issue? There were two reps, and one of them was a trainee, so it seemed like they were short staffed. When I called 611, they said for me to go back to the store. Pretty sure I want to leave AT&T at this point.
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August 2022 by Sam Edelman
Worked with Andy and Raul both great guys was at another store and they gave me the wrong info Andy was very well educated on the products and promotions and helped save me another 250 bucks and was able to get me the best promotions out 10/10 ask for Andy or Raul
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August 2022 by Rachael McKenzie
Store was extremely busy when I came in but Nate was awesome and helped everyone in a timely manner and resolved everyone's problem accordingly, highly recommend this store 10/10
