Austin Subaru's Parts Department has garnered mixed reviews from customers, highlighting both commendable service and areas needing improvement. Many customers appreciate the knowledgeable staff and the efficient handling of parts requests. One reviewer noted a positive experience when calling for specific parts, confirming availability, and having them set aside upon arrival. Additionally, the dealership provides a convenient service that includes complimentary Lyft rides, which customers find helpful. However, some experiences have been less favorable. Customers have reported lengthy wait times and communication issues during the sales and finance process, leading to frustration. A particular case involved a customer waiting for over nine hours, feeling that the handoff between departments was poorly managed. Others expressed dissatisfaction with the difficulty in closing out leases and the aggressive upselling tactics encountered during their visits. On a positive note, one customer praised the dealership for its commitment to customer loyalty, especially when resolving issues beyond warranty coverage. Overall, Austin Subaru's Parts Department is recognized for its solid customer service and a welcoming atmosphere, including a cozy waiting area with complimentary snacks and coffee. While there are areas for improvement, the dealership has built a loyal customer base that appreciates its dedication to service and quality.
wrong item, even after they requested the VIN#. Did not reimbursed me for return shipping fees.
January 2022
If a part is to be installed, shouldn't the part be available, especially in since an appointment was made weeks in advance to have the part installed?
July 2020
Great customer service. Had a part break on my project car so I called them to see if they had what I needed, which they did. Went in to purchase the part and was in and out in 5 minutes with the part I need, and another ordered and arriving in just a few days. One of the best experiences I've ever had with a dealership.
