The Bank of America Drive-thru ATM provides generally good service with a friendly and helpful staff. Customers often experience short wait times, sometimes around five minutes, and appreciate the polite assistance received during transactions such as printing cashier’s checks or obtaining new debit cards. Staff members like Vanessa and Grecia are frequently praised for their kindness, patience, and warm demeanor, making visits more comfortable and effortless. Despite some longer waits, especially when waiting for a manager, customers acknowledge the helpfulness and understanding shown by employees. The bank has taken steps to ensure safety and cleanliness, following CDC guidelines and local restrictions, which may lead to temporary changes in hours. Overall, many customers feel well-treated and express satisfaction, with some stating they are treated like family. The consistent friendly service and the staff’s willingness to assist make this branch a positive experience for most visitors.
Mateo helped me with transaction history and give me some tips with bank app, Really appreciated it!
January 2025
Just like everyone said “ no one answered the phone “ when you walked in to get a help with account problems, they tell you “appointment only !” I only had a small question that needed to get resolved but the appointment takes forever to make and to get a fast check in..
January 2025
I had a great experience here. Matthew was very helpful at the counter in helping me reset my BoA app password, and America Vargas was super patient and helpful as well in helping me set up a new credit card. Did not have to wait very long either!
