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March 2025 by Elizabeth Flowe
Not really sure why when their machine messes up, I have to go outside and get the machine number myself and call a number. This is beyond frustrating and unprofessional.
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March 2025 by Brent Parres
Be prepared for 30-60min for anything, even non peak hours.
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March 2025 by Itsuki Kobayashi
Really rude. Audibly sighed in frustration when I walked in. Refused to offer options for my issue. Very dismissive and unkind. Honestly considering choosing my accounts here after this experience. Abhorrent attitude, especially from the manager.
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February 2025 by bryan Caballero
They are very discriminated against, the truth is that they don't want to help you, you attract what they ask of you and they ask you for more things that are not relevant, they are not gods and the truth is that people deserve respect and not to be mistreated.
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January 2025 by Hope Haney
I waited in line 20 minutes and the teller gave me the run around when i asked for change. Asked me to step to the side and another lady would be helping me. I am still waiting as I need money for my tills at our business. I will be my business elsewhere moving forward. Very disappointing.
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January 2025 by Dave Acosta
Such a bad experience in this location, been a client since 2011 and the awful customer service they provide in this location, was definitely the worse.
I waited in line for 25 mins and the banker told me that he was waiting for his appointment. That I had to wait 30-40 mins more to change just my name in the account.
Thank you but no, not waiting for an hour for your service.
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January 2025 by Nayeli Garcia
worst place ever i've been trying to get in contact with them for past 2 weeks and i have not gotten a response back. waste of time here
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October 2024 by Pecolia Everette
Doesn’t matter what time of day you arrive, there is always a very long line (even for the ATM) and always only one teller. Constantly a doctor’s office experience.
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September 2024 by Mary
Hi, Bank of America.
I was told that you authorized a stolen check that belonged to Mary Uwamahoro. Please don't let anybody deposit/cash out a check that does not belong to them. Because you are enabling scams. Before cashing out a check, make sure that that person has an ID that matches the name on the check, and if they don't, the owner of the check should be present to give approval. If you have done that my money would have not been stolen. I hope you change your policies, do that with a careful consideration, or someone sues you and win so you can encouraged to do the right thing to protect peoples money as you should.
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September 2024 by Bri
One star rating for Lieu Nguyen and Maritza Hernandez.
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August 2024 by KEILA RAMIREZ Q
Will they ever answer the phone?
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June 2024 by Tat-kee Wong
I rarely leave reviews for banks, but the service at this branch has been incredibly frustrating. A couple of months ago, I was told by a teller that deposit slips were no longer required. However, today when I attempted to make a deposit, I was informed that a deposit slip was necessary. When I explained that I was previously told it wasn't required, the teller insisted they always need one.
I mentioned that I wasn't trying to argue, just stating what I was told on my last visit. Later, my teller mentioned that the system had reverted to requiring deposit slips. This would have been understandable, but another teller who was standing nearby continued to insist they always needed a deposit slip.
When I brought this up with the original teller, she confirmed that the policy had indeed changed back. However, the other teller then changed her story and claimed the same. This lack of communication and accountability is not acceptable. If the policy changes, customers should be notified clearly instead of being blamed.
I was just trying to make a deposit, not feel like a suspect being interrogated. The service here needs significant improvement.
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May 2024 by Michael Cambray
Maira good help gave me assistance with my bank account
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May 2024 by David Watkins
Noon and there is one teller on duty and ten people lined up.
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May 2024 by Alberto Mata
This location is always busy so don't expect to go in and out quickly. Yet good service
