The staff is just rude and do not care about customer experience
I was in need of assistance and they could not provide guidance and I was met with exasperations and eye rolls
I never leave feedback but I feel my experience was so awful admit I had to leave critical feedback
November 2025
We made advance appointments. Arrived early. Lizbeth was efficient and professional. We were there a few minutes and completed what we needed to do. She was sensitive to our needs and our time. There were a lot of customers. We didn’t feel rushed at all. The bank representative that registered us was equally professional... read full comment
October 2025
My bank is stupid. So I cannot use tap to pay to access my account now? It was available and convenient. If H‑E‑B can access my account with tap but my bank cannot?? Please reply with why.
