-
February 2024 by lero lero vvhgg
They don't serve quickly
-
December 2023 by Luis Solis
The times I have been there they have promptly taken care of me.. Very friendly and informative staff !!
-
November 2023 by Aaron Smith
If I could give a zero, I would. There’s typically one teller, regardless of how many people are in line. The bank manager apparently thinks that’s acceptable. I’ve seen some of the responses from the manager saying they’re sorry for the experience, but obviously not sorry enough to make any changes. Very sad
-
September 2023 by AtxAres86
If I could give it zero I would! Every time I come it is longer than 30 minutes and that's being nice on the time. It's ridiculous that all the surrounding banks are closed on Saturdays and this one is left with one or two people helping. Get more people! Open more locations. Obviously people work during business hours of the week and the line out the door all day should tell you this. Pay your employees more to be here on weekends-you clearly have the clientele for it.
-
September 2023 by Natalie Cristobal
Ms.Cáceres was very sweet to me, it was my first time their and they made me feel like I wasn’t being judged everyone is so respectful and sweet. The one who helped me explained to everything to me step my step☺️ she did an amazing job I recommend going to her if you need anything!.
-
May 2023 by Antonio Del Riego
I was at the lobby the ladies were very nice but they were misleading with lies, tried to open a checking account for my 13 year old son and they told me that my son needed to be present and that was the lie. I open it in another branch.
-
April 2023 by jan deer
Very very slow people I ever seen in this bank the supervisor should take care of these employees
-
April 2023 by Samantha Jaramillo
I could not possibly hate this place more. Every time (daily) I even try to use to ATM, some dopey security guard is blocking the way for someone that spends HOURS doing maintenance. The ATM’s hardly work. The employees have no sense of urgency. It feels intentionally slow, and they are so unprofessional. There are endless lines to use ANYTHING. You’d save yourself time and inconvenience going to any other location. This place is hell on earth.
-
April 2023 by Jessica Backus
The WORST staffed and customer experience. After waiting 45 min in the business line, told I could not go in the personal line, the teller told me she needed to leave. As I then waited foe the next teller, the first teller then proceeds to help the person behind me. When the new teller opened up, she ignored me,as I was in the business line. Left after an hour, no service. Very much looking forward to changing banks for my business.
-
February 2023 by Anjelica De La Serna
There the worsts Bank here in Austin there the slowest tellers ever and there representatives are the worst to greet people they need to hire different people and make it professional again it's awful I've been to others Bank Of America and this is the worst one in Stassney Lane in Austin 78745Texas
-
February 2023 by Anjelica Marrero
There the worsts Bank here in Austin there the slowest tellers ever and there representatives are the worst to greet people they need to hire different people and make it professional again it's awful I've been to others Bank Of America and this is the worst one in Stassney Lane in Austin 78745Texas
-
December 2022 by Melissa McDonald
I didn’t think a bank could get a real low rating, but it’s bad. There is 1 teller and about 15-20 clients waiting. Not moving. A lady ahead of me said she had already been waiting 30 mins
-
December 2022 by Dru Lee
Warning this customer service rep/manager by the name of Maritza Hernandez A person at the front desk, after confirming they were going to give me money from my account. She informed me that they don’t have to do anything and if I didn’t be quite because I didn’t understand their policy she was going to cancel my transaction. But after telling me to shut up I decided to stand up for my self and any customers who didn’t understand their policy. And for this reason was told to leave by from what was observed was a dictator manager.
-
November 2022 by Sabrina Tovar
This bank has horrible customer service soon as I walk in Noone was at service Desk for about 15 min then a woman with long hair comes telling me it will be about a hr and 30 min wait meanwhile one gentleman tells her I'm going to take my lunch while there are 3 customers waiting to speak to him he was a banker he sees customers waiting and he ignores us a goes to lunch he is supposed to take care of customers 1st . Then after he left there was another man wearing a tuxedo just watching as more people enter the bank he was waiting in middle office .meanwhile the teller lines are flying there was a total of 10 of us waiting some of the tellers could have helped assist us. Finally after waiting 1hr and 10 min another woman with a bun and heels asked me if I needed help I told her yes she called a woman from behind tellers desk to help me out why couldn't she have asked them soon as I walked in so she asks me to go to a desk she tells me someone will be right with me another 15 min pass by multiple employees walk past me not helping me one was talking about the computer is taking long to load due to Netflix. Why are employees on Netflix this is ridiculous I got up and left such a wast of my time. This bank is horrible everyone working here has horrible customer service no reason it should take so long when there are multiple employees walking around doing absolutely nothing. A bank is supposed to be in and out this is a sorry excuse for a bank very unprofessional environment I will never walk into this bank ever again.
-
November 2022 by MelYJosh Schafer
I didn’t think a bank could get a real low rating, but it’s bad. There is 1 teller and about 15-20 clients waiting. Not moving. A lady ahead of me said she had already been waiting 30 mins
