-
December 2023 by Yugi G
Booked appointment online to open checking account. Reached on time , it was very smooth and got account in 30 mins, online banking , digital debit card and applied for credit card too.. very good service not sure why less ratings.
-
December 2023 by Dylan Kuyrkendall
I’ve called several times and no answer. And it’s not a holiday
-
November 2023 by Ashwa H
Poor customer service. Please avoid Bank of America altogether. The ATM rarely works at most locations and they do not provide safe or convenient banking. Their online banking app is a joke so please be advised. It also oddly seems that if you do have issues, Bank of America would like their customers to reach out to their social media team…? Very discouraging.
-
July 2023 by Akhil Parasa
Location is temporarily closed with no notification what so ever.
-
June 2023 by Lisa Laykasek
The people there are very nice. However, this location is understaffed and wait times are far too long.
-
February 2023 by Manuel Imperial
Needs more cashier/clerk it's super slow I been waiting over 35 minutes in line they had 2 cashier now down to 1 still waiting not good for business
-
October 2022 by Srilaxmi Divi
Waited for an hour to deposit check into my account but still staff couldn’t able to help with the deposit. They said they are waiting for approvals and I don’t have any idea how many more hrs I need to wait to get it done. I left and visited another branch which is near by, they deposited in 5 min.
-
October 2022 by Mike Topcinar
Bank of America shoal Greek, north Austin and smiler branch. All of them are making harder for customer. Waste of time… they don’t know how to find solution for customer….
-
September 2022 by Nicole G.
They never have sufficient amount of tellers for customers! I have never been in here without waiting for long periods o today I was told they only have one teller and she's working on a laptop he account I need to go to the next location! How unprofessional and inconvenient! I would never use them personally! And I wish I didn't have to give any stars!
-
September 2022 by Nissi V.
Worse customer I have received in a long time, no customer acknowledgement, lady Erica Garcia making up excuses to not do their job. This branch should be reviewed by upper management
-
August 2022 by Govind
I got fantastic support from Maria Fernanda. She was super patient and polite to help out with multiple queries. She provided a lot of information without asking, big thanks..
-
August 2022 by Govind Ramakrishnan
I got fantastic support from Maria Fernanda. She was super patient and polite to help out with multiple queries. She provided a lot of information without asking, big thanks..
-
June 2022 by John S.
Don't work with this bank, especially the little guy at this place Jonathan because you'll get treated fairly slow and rude, I went to withdraw 4k but they asked for ID verification but had social security and drivers license but insisted on requesting passport , phone for verification code ,drivers license, I had to bring it all so they can verify it's me which is totally understandable security is priority, now I brought all documents they still can't give me my money said they can't verify my identity I'm not even that dark for you to not see me or my accent was hard you couldn't understand me. They asked me to come back after two days before they call police for trespassing. Bank of America sucks and I'll take all money from y'all.
-
May 2022 by Ar Safipour
Had an amazing experience at Bank of America with Johnathan, he got us to what we need fast, I would give him 10 star if Google would let me.
-
May 2022 by Arham Safipour
Had an amazing experience at Bank of America with Johnathan, he got us to what we need fast, I would give him 10 star if Google would let me.
