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March 2024 by Lisa Gutierrez
We love our reclining sofa and loveseat! We were guided so professionally by Maria. Her expertise in design and her knowledge with the Bassett products made our decisions run smoothly. She was there for us every step of the way. We are very pleased customers.
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March 2024 by Annette Currah
I would like to commend Terry Cueva for her knowledgeable and professional assistance in planning a multi room project for my design clients. Her product knowledge and natural design talent helped make this project a success. Terry has the ability to relate well with clients and suggest appropriate products, fabrics and finishes.I will not hesitate to bring clients to her for future projects, and have just placed an additional order with her for items for my own home.I work with a design partner, and we both are confident in bringing our clients to Terry for excellent service.
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March 2024 by Laura Taylor
Great experience at Bassett. Ashley was very helpful and professional!
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February 2024 by Todie Kohutek
I am sorry to say that I made a bad choice by choosing Bassett furniture to purchase my sofas. I special ordered them and the Charles of London arms are larger on the chair than the couches, and i made my arm choice from looking at the chairs arms so the arms on the couches are Disportionate to the size of the sofa. If you do make a purchase make sure you document the pictures and measurements that you share with the designer that helps you. (The DESIGNER doesn't build them) I felt the response from the Bassett management/ company was that it was my problem not theirs. Very disappointing. I'm hoping that this post will help others.You may write Bassett if you find yourself in a similar situation.Bassett Furniture3525 Fairystone Park Hwy.PO Box 626Bassett Virginia 24055
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February 2024 by Shivaram Prabhakar
Wonderful experience shopping at Bassett. Ashley Kohler was very helpful in guiding through choices and making the decision without any pressure.
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February 2024 by Steve Faintich
Terry Cueva did an outstanding job working with my wife and I to design the bedroom for our house. Terry was very conscientious and followed through when problems arose and got them fixed.
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February 2024 by Franklin Utama
We have been a customer for 10 years or so and likes the selections and customer service. Ms. Terry is awesome. Great customer service, kind and knowledgeable. Thank you.
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February 2024 by John Lewis
Well, I was in the market for a sofa and I am not very knowledgeable about furniture, But didn't want anything that would fall apart in a year. I had seen an online ad for Bassett saying that they had recently remodeled. I had thought Bassett was stuffy, traditional furniture and was pleasantly surprised with their updates and contemporary styles...most everything is made in the US, which is sadly harder and harder to find anywhereMaria was my designer and very informative without being pushy; she showed me several different stylish sofas at different price points. I found one I really liked and I was able to choose my fabric, the size of the sofa I wanted, along with a firm seat option that didn't break the bank.All in all, I was able to custom build my sofa for about 3K and it delivered in about a month. For my first time buying furniture, this experience was wonderful. I'll definitely be back for bedroom furniture next and I will be calling Maria!
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February 2024 by Michael Lefebvre
To be honest, I'm not a fan of furniture shopping. I went to a few stores and found sales people that were no help. I went to Bassett expecting the same, but instead found the nicest person, Terry Cueva. She listened to me, and showed me some nice comfortable couches. I didn't know I could be so picky on color, style and comfort. We talked about what my room looked like, the colors, the lighting and the room size. With her patience and knowledge I found the perfect couch with matchingrecliner. She led me to a material that was tough enough to handle my two dogs and spoiled cat. I love my new furniture. Thank you, Terry!
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February 2024 by TAPASI TAPASADATTA
We got our Master bedroom bed and nightstands. We just love it! It was pleasure to have met Ashley in the store who helped us get the best one for our home. The store manager Christi helped us prioritize the delivery. We are glad we had them for our help! Loved the quality of everything ❤️
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February 2024 by Andy Montague
An exceptionally pleasant shopping experience and I'm very happy with the furniture I purchased, excellent quality and all solid wood and fixtures! I was lured into the store by a beautiful ad I saw on social media. It was very tasteful and not trying to hard sell me. I soon learned that Bassett Furniture was a step above most of its competitors and that it wouldn't break my bank account. Maria Cullins, my sales consultant, was very friendly, helpful and extremely informative! I am thoroughly satisfied with my experience at Bassett Furniture and I definitely feel like I acquired my money's worth! I'll return for more furniture without a doubt!
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January 2024 by Charles McCarthy
I have worked with Maria Jungman Cullis for furniture since 1995.I recently built a new home and she has been outstanding at helping me with furniture from Bassett and coordinating it with the colors of my floors, walls and artMaria is amazing and I have gotten many compliments on my home.I do not have great sense for furniture and coordinating a style. Maria has made it easy for me and I am grateful.My last comment is she has taken great care of me and I trust her opinions, she has a gift.
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August 2023 by G Sylva
I have recently ordered from Bassett and have been so dissatisfied with Customer Care Department. To the point where I would recommend changing the name to Customer Don’t Care Department. This is not the quality I expected from Bassett. When I very clear state that I don’t want a new product that I purchased repaired instead I want it exchanged and the response continues to be we will repair it, this is not customer service. We love the furniture piece and paid to get a new piece of furniture, not a repaired piece of furniture.Update to response from Owner: I guess you didn't even read my comment, so you must have provided a canned response. I have talked with the Customer Care Department at least 3 times now, and this issue is not getting resolved to our satisfaction.
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August 2023 by Dileep Kumar
This store has no return policy, stay away!We bought couple of non custom furniture pieces from this store Aug 2023, one of the piece we picked up did not go at all with the furniture, checked in immediately within a week, and later we were told about their return policy. After multiple back and forth we were given store credit after we pay 15% stocking fees. Second piece is not delivered yet, god hope that goes with our home furnishings.
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April 2023 by Karen
This is such a great store. The staff is welcoming, but patient, and they let you browse on your own. The quality of the furniture is obvious. Full price is a lil expensive, but the sales are great. We searched and searched for the perfect chair for my mom. We started at Bassett, and then returned a few weeks later, after sitting on countless chairs at countless stores, to purchase the most confortable chair we could find. We also got a great deal. Becky, our sales lady, was helpful and patient and she treated my mom and me with kindness and respect.
