PNC Bank has received positive feedback for its helpful staff, particularly for individuals like Valerie, Jonathan, and Shirley, who go above and beyond to assist customers. Many customers appreciate how staff members are able to resolve issues, answer questions, and provide clear explanations when setting up accounts. Shirley, in particular, has been praised for her caring attitude and support during challenging situations, such as recovering funds from a web banking glitch and assisting customers without ID. However, some reviews indicate that the location could use improvements, as issues with long lines and unresponsive service have been reported. Overall, while the bank staff is generally considered helpful and attentive, some customers feel that the facility itself needs better maintenance and customer service attention.
Valerie Z was so helpful. She went above and beyond to help my husband and I. She was able to dig into past accounts and resolve an issue for us.
December 2023
Shirley is amazing!! She helped me get my refund check back from a glitch on the web banking system when they charged my account twice for my auto loan. She really cared and was very sweet. Thank you again Shirley!!
March 2022
Shirley the manager helped me get a withdrawal when I had lost my wallet with all my cards and ID she really saved me !!! Thank you Shirley
