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June 2025 by Caleb Clark
The atm is out of commision and there is only one thats accessible on the weekends. I know PNC policy says each store should have 2 but this one does not which tells me this branch doesnt care about upholding PNC standards
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January 2025 by Cynthia “Cindy” Garza
I have no issues with the service or staff, but I pay $7 a month for a checking account and an ATM machine that only works half the time. Tried to withdraw cash today before work i.e. before the bank was open and no joy. Luckily, I have a UFCU account as well and so was able to just drive down the street and use their 99% always working ATMs. When PNC ARE open, you have to call a teller to request a deposit/withdrawal slip?? Make it make sense, because surely they can save up my $7 a month to build a box to put the slips into. So annoying.
Edit: dropping it down a star because their supposed customer service solution was offering to go over an alternative type of bank account with me when that is NOT the problem. My problem is that 1) the ATM never #($&(@ works and 2) going through the drive thru when the ATM isn't working takes extra time because I have to call for a slip. It should not be this difficult to use an ATM and get money or to understand my issue.
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August 2024 by Karl Baumann
Jack is the only reason I would bank at PNC. My father who was a long time PNC customer passed away. He had 2 Trust Accounts. PNC has no record of the documents. They said they only keep documents for 5 years. We were told by the manager we may never see that money. However, I was also told that I have to pay off his PNC credit cards in full. How can I when I can’t access the money???? Does PNC keep his money??? The lack of concern for a grieving customer is criminal. Basically I was told they wouldn’t help us any further and to get an attorney. PNC says banking should be boring. This process has been anything but boring!!! So have your loved ones save all documents if you ever want to see your money because PNC doesn’t care. Paste here you don’t have to
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June 2024 by loren wyatt
It's always accurate, unfortunately kinda slow drive thru... but if that means they are being safe with my money so be it.
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June 2024 by Canek Production
Avoid. This place, Unhelpful staff at this branch. I tried to open at account, read the other reviews before depositing your money here.
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February 2024 by Richard Denney
Would be great if they would actually man the telephone to book an appointment w/ a rep. They are open but nobody answers the phone.
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February 2024 by Misael Alejo
Screw this place I went to cash my settlement check and the lady in charge of building told me she couldn't cash check that it was a scam check took my id and check to make copies and told me she reported it but I got this check from Thomas j Henry really embarrassed me in front of ppl I went to other bank they cashed it no problems thanks for making me look dumb in front of ppl bet if I was white u wouldn't done that but u will be talking to my lawyer
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January 2024 by Jillian Ramirez
I came in 30 minutes before closing and they turned me away and said they couldn’t help me close my account and were extremely rude. I went to the location off Cameron right right after and they were so sweet and willing to help me. This location is awful with awful employees.
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November 2023 by Luis Gomez
How badly they treated me here, and considering pnc
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October 2023 by Mark pickell
Avoid. High fees. Unhelpful staff at this branch. Tried to close account, was told I have to come back the next day. Read the other reviews before depositing your money here.
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September 2023 by J MP
Avoid. High fees. Unhelpful staff at this branch. Tried to close account, was told I have to come back the next day. Read the other reviews before depositing your money here.
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August 2023 by David Round
The facility underwent a major remodel it looks great. The staff seems to be really happy with the upgrade.
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May 2023 by Steven Busse
I recently became a customer of PNC Bank because their high yield savings had the highest interest rate (4.0%) of any local bank or credit union. I'm confident I am not the only one who has taken advantage of their great rate recently. But people so rarely document their good experiences it seems. And god forbid someone should ever have to wait a few minutes... I like this branch because it is close. And when I am done it is right across from Lowes so if I need something for the house I am right there.
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May 2023 by Alex Stevens
I just wrapped up with Laura Hernandez at the Shoal Creek branch in Austin texas and she was fantastic and very charming. She made me feel like I made the right choice to move my money from bank of America to PNC savings account where I get 4% apy. She also helped me open a credit card where I get a better return than my Citi card. Very good experience.
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February 2023 by Punit Shah
PNC online services doesn’t work
