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“Knowledgeable, helpful, and friendly service staff. Repairs were completed on time, replaced parts were offered back, and all is in good order. I highly recommend this store.”
“They make a great quality e-bike. Of all the ones I tried I kept coming back to Mod. The comfort was unsurpassed. And it felt like it was the most solid, well built bike of all I tested.
I appreciate all the help and advice I received from the sales person (Jeremy) ; and the garage manager Tim was really patient and helpful explaining the bike and the rack.”
“Been trying to find my bike shop after moving from DFW area. Never been a fan of Trek shops, particularly former Bikes Inc. But this place is different. Great service. Some shops won’t service your bike timely unless you spend a bunch of money up front. Not this place. Had several repairs and tune ups done right, price fairly, and done quickly. Also knowledgeable staff helping with accessory purchases.”
“This is my favorite bike shop in Austin. They are honest, knowledgeable, friendly in a real way, not a salesman way, talented at what they do. I mainly come here for tune ups and parts. I’ve never bought a bike here, the bikes they sell are really high quality and reasonably priced.”
“The service advisor took time to explain the upgrades I was requesting, as well as the cost and time it would take. The service was completed on time and did not exceed the estimate. When I picked up my bike, the sales clerk also helped me to install my cleats at no extra charge.”
“My bike was being repaired at my local bike shop so I looked into a weekend rental to get out and around the Austin area. I rented an e-bike and my experience could not have been better. The bike I reserved was having a technical glitch and instead of throwing their hands up and saying “sorry” both Alex and Isaiah swooped in and found me a bike to ride and literally made this one of the most enjoyable weekends of the year. What a great shop to browse and an even better shop to buy. These guys just made a raving fan out of me and now have a customer for life. Thanks Trek South Lamar. You are AWESOME!”
“Had a little incident with one of my clip on pedals and they were able to get me back on my bike within 15 minutes. Extremely nice staff and very helpful! Great place -”
“Called in and spoke with Jenna and she could not have been kinder. I had two flats on my bike and she walked me through everything I needed to know and let me know they could take care of it the same day. When I showed up the gentleman in the shop was just as friendly and had me rolling again in about thirty minutes. I will absolutely be coming back and I am happy to recommend them.”
“Fantastic experience, they got my bike working again after a crash for very reasonable price. Were very helpful in their writeup of what was wrong and what fixed. Cannot recommend them enough.”
“best bike shop in Austin, hands down
the guys are very helpful regardless of the need; repairs, parts, new bike questions, recommendations - they have gone above and beyond every single time I've walked through the door
support the local bike shop! we need this place!!”
“Mark and Audrey are amazing people. Helped me with all my electric scooter servicing needs. Extremely knowledgeable and personable, they along with the rest of the staff have and will continue to be my go to.”
“Eli in the service department was fantastic. After I bent the rear wheel on my mountain bike, he helped me confirm I was ordering the right replacement and took the time to explain the whole repair process. He even finished it earlier than expected — I was told Wednesday, but got the call on Monday. Excellent service all around.”
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“You won't find a finer group of professionals to take care of your bike and they're very reasonably priced too. I can't say enough about their ability to understand your needs and find the right bike, new part, or expert service to get you rolling down the trail (or road). If you're in Austin, this shop should be at or near the top of your list.”