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March 2024 by Pat S.
Very good experience with Build-a-Sofa...materials and construction all as advertised, as well as delivery process--no surprises. Sofa is still new, but no indications of any flaws, and we expect to have it for years.
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September 2023 by Benjamin Morgan
Amazing showroom, we picked out the perfect sofa and colors and size for our house and it arrived about a month later. Bryce was very professional, knowledgable and knew exactly what type of fabric would be perfect for our household that has two crazy cats. He gave us a color palette booklet to match our fireplace and we couldn't be happier!! Would recommend.
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August 2023 by Lezlie McBride
BuildASofa surpassed my expectations in every way. Bryce was great to work with; he sent me swatches more than once when I wasn't seeing exactly the colors I wanted (and he gave me a postage-paid label to send them back). BuildASofa made the couple of changes I wanted to their Allandale models and they were delivered to me waaaaaay before I expected them. I ordered a sofa and two chairs-and-a-half and they're gorgeous and comfortable and a great value for the price. BuildASofa is great. I would buy from them again enthusiastically!
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August 2023 by Clint Adams
Special ordered our first sectional couch several years ago thru BuildASofa. We were extremely impressed with how well the furniture was built. We have five kids and over the years they have climbed and jumped all over it and it still maintained a beautiful style. We sold our house a year and a half ago and now building a new one and purchasing the exact same couch. If you're looking for something that's going to last we highly recommend them. Clint and JJ
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July 2023 by Alla S.
There is no customer service after the purchase to fix anything wrong. This is really a shame because the craftsmen in the workshop do excellent work and were able to follow custom specifications very well. They were able to build unusually sized curved corner pieces for a sectional that no one else could. However, while they followed all the custom sizes, the advertised default sizes shown on the website cannot be trusted. In my case, the height of the back cushions was about 3" taller than listed on the website. It is one of the few measurements not specified on our order because I trusted that all measurements not customized for a specific model would be as listed online. I emailed about this day of delivery and was asked to wait a couple of weeks for things to settle. The second email two weeks later stating that settling has been at most one inch and its still 2-3" taller than advertised, was completely ignored. This should have been a relatively easy fix to redo the back cushion covers. I offered to send only the outer covers for easier shipping and I'll deal with removing some of the inner stuffing. Sad that they choose to have no post sale support and do not stand by the advertised measurements.
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June 2023 by LuAnne Trippodo
My sofa is a perfect height and is lovely. It took awhile to coordinate with the delivery compan.But other than that the entire process was super easy. The service and product are exceptional.
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January 2023 by Paul Mahoney
Bryce and his team at BuildASofa really knocked it out of the park with my custom sofa chaise. The quality and workmanship really blew me away and their customer service is top notch. Satisfied customer.
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October 2022 by Joellen P.
We're about 4 or 5 years out on our sofa from Buildasofa and are still getting excellent customer service. Last year we ordered new arm covers and they look and match great. Today I just called and asked for a recommendation for cleaning and they are looking up the cleaning instructions for me. On the front end, we got higher backs on the sofa because we're tall people, a longer lounge, and a wider lounge so we can snuggle together. Buildasofa has been awesome!
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October 2022 by Russell C
I bought 2 sofas and 2 chairs last year.One of the sofas occasionally sheds feathers, and the main back cushions on both get compacted and trying to "fluff" them hasn't fixed the problem.Despite the issues I returned to see about buying another sofa and chair. I asked Bryce to email a quote with all of the specifics we discussed after I took the time to visit the showroom, which he never bothered to do.This reminded me of how difficult it was to get him to respond to requests for help while trying to deal with questions and logistics regarding the first order.I ended up buying from Couch Potatoes. They were much friendlier, really nice furniture, were responsive with email quotes, and have lower pricing & much faster lead times. I also like that they manufacture here in Austin, rather than California where BuildaSofa manufacturers. (This adds transportation costs and longer lead times).
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July 2022 by Elise Knepper
Everything was great until it wasn't. They were super responsive in helping me select and purchase my sectional and it came within about a month. Unfortunately, it arrived with the wrong legs. Suddenly there is no response to multiple emails requesting remediation or a price adjustment. Not even an apology or acknowledgement. So disappointing as their communication started off strong.
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June 2022 by Elise K.
$4000 sectional was delivered with the wrong legs. They ignored my multiple emails requesting a resolution. Would not recommend as customer service is non-existent after the sale.
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April 2022 by Maggie P Reed
This was the most amazing process! We could envision the sectional we wanted but couldn’t find it anywhere. Bryce and his team were so easy to work with. He made suggestions based on what we described and all their customizations made it possible for us to build out exactly what we wanted. We even found fabric elsewhere that we wanted to use and he made it incredibly easy to have it sent to their factory for our order. Production time was a miracle considering how backed up things have been with COVID. We could not be happier. 10/10 will use again for any future sofa/sectional needs!
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November 2021 by Bou Ralem
These guys are great!! Customer service is excellent and my sofa was built and delivered within two months of ordering -- compared to local furniture store estimates of at least 6 months for a custom build. It's high quality work and even the shippers were impressed with the amount of protective packing/wrapping it was given. A great job all around. I definitely recommend this business.
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November 2021 by Cathy McClaugherty
This is our second time ordering furniture from BuildASofa in Austin. Luckily, we live within a short drive of their showroom and were able to eyeball their different styles and fabrics and sit on actual sofas and armchairs. They have a good selection of sofa, armchair, and ottoman styles and we were able to design living room furniture that fit with the period of our home, as well as our taste. What I REALLY love about BuildASofa is the ability to customize their furniture. Yes, they have 100s of fabrics to choose from. In addition (and here's here it gets fun), you can choose cushion/foam density...select a bench, two, or three-cushion sofa...select leg style and finish...add length, width, and/or height to your sofa or chair...add or remove upholstery buttons...have matching armrest covers made. You are essentially having living room furniture custom made to your specifications! BuildASofa is not the cheapest option for living room furniture (and they are not the most expensive, either) but you really do get what you pay for in terms of excellent quality and customization. Bonus points for the furniture being made in the USA.Shipping was a bit delayed due to COVID but not excessively and the emailed inquires I made were answered quickly. The delivery service they utilize was friendly, efficient, and meticulous in unwrapping and setting up our new furniture. From start to finish, BuildASofa provided exceptional customer service and a high quality product and we are very, very happy with our new furniture!
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October 2021 by Lynn W.
Amazing customer service and attention to detail. My new couch is gorgeous! I highly recommend this company.
