CarMax in Austin, TX offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find exactly what they want. The business prides itself on a no-haggle, pressure-free shopping experience. Customers can also sell their cars to CarMax without needing to purchase one in return. Many reviews highlight the friendly and professional staff, with one customer noting a smooth and easy buying process thanks to a helpful associate. Customers appreciate the efficiency of transactions, with some reporting being in and out in under 30 minutes. Test drives are conducted in a comfortable manner, allowing customers to experience the vehicle without supervision. However, a few reviews mention slow service, particularly during busy times, which can lead to longer wait times despite having an appointment. Overall, CarMax is recommended for its great selection and friendly service, making it a solid choice for both buying and selling vehicles.
As usual great service, great selection of cars at a great price and in good shape. the service always been outstanding!
April 2025
The staff was very kind and respectful. I would definitely refer ppl others to go there.Thank you Car max!!!$%
April 2025
I was in there this morning my sales person was named Jack Tucker. He helped me understand everything I needed to know about buying the car. He also helped me connect my phone to my new car also before I drove off. I am very pleased with this place and my sales person. Thank you so much CarMax 😄
