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February 2024 by Aj Bouldwin
Kelina has the best customer service!!! Thank you so much Kelina for making my day
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May 2023 by Meerna Owaineh
They have some cute Items but the staff is extremely unprofessional and rude. They’re a bunch of teenagers and are so not in the mood to work. They don’t do price matching with online prices and they do not have in store pick up which just means they’re forcing you to pay for shipping. Never buying from this store again. Do NOT recommend.
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February 2023 by Katie L.
the workers were so rude and accused me of stealing. asked me to move my shirt to show what was under it and wanted to check my purse. was going to buy over $200 worth of stuff and put it all back. never going back.
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January 2023 by mila hernadez
The manager is very very rude accused me of stealing for just holding a necklace in my hand, never once tried to steal it then proceeded to ask to check my bags and i showed her and still didn’t have anything in my bag.
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November 2022 by Alexandra
Employee Daisy was extremely rude and confrontational tonight. She screamed at me when SHE messed up and charged me for an item I was exchanging. When I asked for a manager she replied with “go get her”.
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August 2022 by aliana borden
Female manager was extremely rude. She was watching my friend and I shop(we are both minorities) the entire time we were there. While people of her same race were walking in and out of the dressing rooms with handfuls of clothes, she stops my friend and i and only lets us try on one pair of jeans out of the 8 items i was asking to try on. She gave me a dirty look the entire time i was trying to check out. Will NEVER return to this cotton on until it is under better management. It’s quiet sad when the teenage staff is more helpful and professional then the adult manager!
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August 2022 by Maria Henriquez
If I could give this place zero stars I really would , but when I say I have never ever visited a cotton in my life that has ever treated me and my friend so horrible like this cotton on did it makes me so furious the fact that I have to write this about a cotton on ! , first not only did we feel racially discriminated but the fact that they wouldn’t allow us to try on our clothes in peace speaks character of that manager lady so rude so unprofessional and the girl with the blonde ends yuck disgusting behavior. Let’s treat everyone EQUALLY and not racially discriminate others . Allowing others in the dressing room no questions asked but as soon as me and my friend get to the dressing room we get stopped and they only allow us to try on one item that is ridiculous . Sorry but this is the worst cotton on , the girl checking out tho she was super sweet and kind not once did she disrespect us I think that she should be manager and not that Karen looking 30 year old mom .
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August 2022 by Candy's Garden
A bit pricey, but thank God for my Military discount.
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September 2021 by Jerran Peebles
Seems understaffed, employees didn’t greet me but had no problem greeting other patrons. Saddened by this experience
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August 2021 by Alex Thor
Bought 100 dollars worth of clothes and was offered to buy one of there bags. I said no and they just let me walk out with all the clothes on hand. Very dissatisfied because a mall should provide bags instead of selling bags like the grocery stores...
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May 2021 by Kayli Trahan
Long haired gentleman in the Barton Creek Mall location is extremely rude and confrontational. We have always loved this store, but don’t plan on returning after the service we received! Shopping small going forward, as it’s evident these chain stores have aggressive & unhappy employees!
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January 2021 by Abby Wanted
Their concept is Basic colors and design a little pricey but I don’t know bro, I love it every time I go. The clothes are simple but they do make me happy and comfortable while wearing them.
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January 2021 by J G.
Uncomfortable Shopping experience I have walked inside Cotton On four times to do some shopping but I've never purchased anything so this post is not about the quality of clothing. I have found a few things I would love to buy but my shopping experience has been horrible. It is this one younger caucasian male that is always there working. I assume he's in some type of management because he's always there alone on the sales floor behind the register. He has never said anything to me as far as "Hello can I help you? Are you shopping for someone? How's it going?" Instead he stares at me like a criminal or maybe because of the color of my skin. I feel so uncomfortable walking in. If this just happened once no big deal he had a bad day. But, this happens repeatedly and twice it's only been him and I in the store at the time. I hope this finds someone who can give him some tips on how to treat potential customers. For now I won't be shopping there for my safety and the customer experience I keep repeatedly receiving.
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November 2020 by danielle miller
Had two items to return with receipts and tags but tags were off of clothing. Told me nothing could be done because the tags were off. I've worked retail, it's a little gun that you retag with, not a big deal at all.Went to cedar park cotton on and what do you know made a full return no problems.Main cashier is very unhelpful and rude. Cedar park cotton on was happy to assist.
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July 2020 by abel gallardo
Cool place
