CVS in Austin is a busy and well-maintained store that aims to make health management easier for its customers. Open seven days a week, it offers a wide range of services including prescription refills, COVID-19 and flu tests, vaccinations, and personal care items. Customers appreciate the helpful staff, with Amanda at the pharmacy being highlighted for her attentiveness, knowledge, and willingness to go above and beyond to assist with medications and insurance questions. The team is described as nice, welcoming, and good at their jobs, often saving customers money. The store is large, clean, and tidy, capable of serving many people efficiently. Staff members like Danielle and the manager, Esmeralda, are noted for their kindness and helpfulness, especially when customers are having a rough day or need assistance finding products. Overall, customers often feel supported and satisfied with the service, despite some negative comments elsewhere, which are not reflected by their experiences. The store also offers opportunities to save through weekly deals, ExtraCare® rewards, online orders, free pickup, and same-day delivery. Customers look forward to returning, trusting CVS to provide friendly service and reliable health support.
Phone pharmacy assistance is useless. A bot answers and is unable to actually call the pharmacy for assistance. You have to go into the store and beg to be served. Terrible pharmacy.
January 2025
They sell scam gift cards. I’ve bought 3 Home Depot gift cards from here that have all come with the PIN number scratched off. Have only ever had issues with gift cards purchased at this location. This had happened multiple times this year from this location.
December 2024
Their new AI phone system is designed to prevent you from being able to reach a human. Impossible to fill out a medication if you hit a snag. Do yourself a favor and use a different pharmacy
