Dillard's at The Domain in Austin offers a broad selection of fashion, accessories, cosmetics, and home merchandise from national and exclusive brands. Customer service experiences vary. Some staff are noted as extremely nice, super helpful, professional, and willing to go out of their way, easing customer anxiety and offering helpful advice. Specific assistance in finding items like dresses and shoes is highlighted, with associates praised for being on top of it. However, other experiences mention staff who are not super helpful or who lack knowledge in handling certain situations, such as dealing with out-of-town guests or taking payments. An incident of initial confusion with a product exchange was resolved with excellent return service. While commission discussions between associates have been noted, the overall service receives positive remarks for helpful and dedicated assistance from several employees.
They didn't have polo shirts for young women, but they're still pretty classy!
June 2024
It's great to see a anchor store still able to survive in a Mall.
June 2024
I always go to Dillards, but it's my first time having exceptional customer service. I was looking for a high end evening dress and Taylor was extremely helpful and professional. She went out of her way to help me find a suitable dress. Thank you Taylor!
