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April 2025 by Craig McCaleb
Mike at Firestone did an excellent job. He had great customer service went above and beyond to make sure we got the tires we wanted. Will definitely recommend and be back. only had one tire in stock went out of their way to get the other three from another store and still had our car in and out and less than two hours. Outstanding!!!!
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April 2025 by Darryl Roberson
Excellent Customer service!
Kept me informed every step of the way,to my repair work.
No pressure to purchase something I didn't come for. A relaxed atmosphere and would definitely recommend Firestone to all Americans who just want the truth and quality service.
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March 2025 by Steve Milos
Always get my work done at firestone, and I buy my tires there
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March 2025 by Latisha Coffee
We have used Firestone for years and this location has been the location that has taken the best care of what we need. I live close to Bastrop and will gladly drive to the Arbor Walk location! Service has only gotten better since Rhone became the manager. They are always willing to answer questions I have and help me out the best way they can.
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March 2025 by Shahnawaz Khan
Rude staff. One word answers, shame on them.
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March 2025 by Dinkar Piratla
The manager voided the lifetime alignment as he said I have after market alignment kit. Don’t go to this place. Sucks.
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March 2025 by Jenny Hall
They left a giant screw driver under the hood of my car after a break inspection, I only found it weeks later after I had to get my battery replaced.
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March 2025 by Tristan Williams
Today was my first time at Firestone and it's honestly the best auto shop I've been to. Professionalism is peak. They even handled an irate guy in the lobby angry about his wait with patience and kindness. So wonderful
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March 2025 by Sarah Magliocca
Literally needed a small thing checked, would have taken 5 minutes. They said it would have to be dropped off for at least a day.
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March 2025 by Maria Mazzei-tovar
Perfect!
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March 2025 by Michelle Myers
The new manager Rhone Blanton is incredibly nice! Stopped by without an appointment and he answered all of my questions and helped me get the service I needed.. on a Sunday! As someone who feels like they often get taken advantage of at mechanics, his kindness and being up front put me at ease is what normally is a stressful situation. I usually go to Pep Boys, but I think I’ll be going to this shop going forward (:
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March 2025 by Binny Nanavati
Easy to setup appointment. Usually they start working on my car quickly when I bring it in. I have used them for Car inspection, tire rotation, wheel alignment as well as purchase of the tires. Most services are fine except Wheel Alignment which I am not sure if they do a good job. They do a rush job with wheel alignments and could be better with that specific service.
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February 2025 by Luis Reyes (Reyes376)
Customers deserve reliable and punctual service experiences. Pre-scheduled appointments are essential for efficient operations and customer convenience. Delays cause disruptions to schedules and create unnecessary frustration. A commitment to timeliness demonstrates respect for clients' time and builds trust. Improvements in scheduling practices are necessary to enhance customer satisfaction.
The emissions inspector's job needs to be seriously reviewed, perhaps terminated. Ridiculous.
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January 2025 by Maryann Ramos
the men that work at this location prioritize their work very efficiently & effectively. they were dealing with a difficult guy who was disrespectful and disrupting to the folks waiting patiently and I was one of them. the guy with colored eyewear was so good at handling a disrupting character. he not once lost his cool. I would have thrown that jerk out no matter if he had to catch his 16 hour flight! the guy with grey hair like mine is just downright ethically savvy and has handled all of my concerns by phone and multiple visits. I was a frequent visitor to MoPac and parmer location but those guys have no ethical standards and talk down to women. it was a pleasure dealing with this new crew who my tow truck driver took my ford to and I consider this surprise to my advantage because I care not to deal with unethical men. thank you for having this location open.
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January 2025 by Jason Borne
Employees were quick, knowledgeable, kind, and efficient. I highly recommend
