Firestone Complete Auto Care in Austin, TX has built a strong reputation for providing reliable and friendly auto care services since 1926. Customers appreciate the professional and relaxed atmosphere, with staff who keep them informed throughout the repair process and answer questions patiently. Many reviews highlight the excellent customer service, noting that there is no pressure to purchase unnecessary items and that staff are upfront and kind, which helps ease stressful situations. The manager, Rhone Blanton, is frequently praised for his friendliness and helpfulness, making customers feel comfortable even without appointments, including on Sundays. The shop offers a wide range of services, such as oil changes, brake inspections, tire sales, and repairs, including wheel alignments and engine work. While most services are performed efficiently and satisfactorily, some customers mention that wheel alignments can sometimes be rushed and may not always be perfect. Many customers are willing to travel from nearby areas like Bastrop to visit this location because of the quality of care they receive. Overall, Firestone in Austin is seen as a trustworthy place that provides honest, quality auto care with a focus on customer satisfaction.
V was the best helped me with everything I needed and always kept me updated on my car
August 2026
The manager Matt Paulson was SO personable, honest, and accommodating. We mentioned the Costco price on tires and he automatically matched it. Highly recommend this location!
August 2026
We had an incredible experience at this location. They were efficient and didn’t try to sell us anything unnecessary. Matt the manager was so helpful, knowledgeable and kind, he even paid for our Uber home. Highly recommend this place!
