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February 2024 by rusty seven
Stay away from this garbage service. Came to check an alignment which they did, but without asking or telling me they decided to check batter and coolant on a hot engine. Came home smelled the coolant, opened the hood and saw it splashed all over electrical parts and engine. Dumb idiot "mechanic" decided to check coolant on a hot engine. This "mechanic" should be fired right away ! Do not do any service at this place if you want to have your car running.
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February 2024 by Juan the only Juan
Great team. Great management. Place is friendly and always on top of the jobs they are doing. Updated me frequently.
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February 2024 by Diana Lynne
I had an awesome experience at Firestone- Ron Smith the service manager was the best…. He went over issues that starting to occur in my vehicle. I would totally recommend this place to anyone.
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February 2024 by Chase Morgan
I'm a repeat customer here. Management is awesome, service is awesome, and they're always fast. Love this place!
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January 2024 by Sønji Siglre
This auto shop did exactly what I wanted done, and from the moment I walked in, the service was amazing. The personnel were very helpful and kind, and the work was good, honest, and respectful of my demands without trying to oversell. I would highly recommend them.
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January 2024 by Jeron Amory
Definitely my go-to auto care place from now on. Their service was truly above and beyond, even while running with a skeleton crew on a freezing day. I went in with a flat tire and other issues I didn't even know about, and drove away relieved and happy thanks to PJ and Kris. If you want a crew who knows what they're doing and who truly cares about the customer, this is your spot
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January 2024 by James Kirk
Had a flat tire nearby and they certainly helped out when I was in a bind---and didn't want to charge me for the service. Truly appreciate their kindness and help!
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January 2024 by Luis Cano
Chris is awesome. Helped me with some flats I had and it did it very quick. Will be back
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January 2024 by Kamalesh Roy
I always do my car’s servicing at Firestone; however this time it was an awful experience. On 18th Dec'23, my car was at Firestone Complete Auto Care, 10515 N MO PAC EXPY STE P, AUSTIN, TX for shock absorber replacement and the service technician accidentally cracked my car's windshield. I understand such error happens, but I am extremely unhappy that the windshield is not getting replaced on or before 21st Dec'23. On 22nd Dec'23 early morning I have travel out of town for a week with family and the cracked windshield is concerning me a lot from safety standpoint. I requested multiple time to expedite this but no luck. It's a big crack and considering the length of the crack, as per federal regulations as well, by law as well I am not compliant. Really disappointing.
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January 2024 by Ashley Danielle
Even though I had been there waiting for an oil change, headlight replacement and two tires for over 5 hours. The guys were so great and on top of it. They had to wait for someone to pick up the two tires from another location. They were communicative and honest. Those are the things that mattered the most to me. Hands down one of the best experiences I have been in at an automotive retailer.
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January 2024 by George M
Always amazing, always honest, and Ron is the best with making sure I'm informed about what’s going on with my car repairs! Been coming to this location since my warranty expired on my car more than 5years ago!
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December 2023 by David Habedank
PJ was an absolute boss in getting my Audi Q3 battery replaced. They didn’t have one in stock, but when I let him know I needed it asap he totally understood and got it delivered within 20 minutes. All along the way he provided me updates on the status (in transit, delivered, car in the bay, final testing, etc). WHAT SERVICE!! Honestly could not have asked for a better experience. Someone get this man a raise! Thanks again, PJ!
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November 2023 by Chae Baker
These guys have always taken good care of us, they are honest and they really do go above and beyond. PJ and Shane stayed late to help us get our car back the same day after a diagnostic. Literally the only crew I trust repeatedly. Thank you all for your hard work, you truly are saving us and allowing us to go see our family for the first time in 10yrs. Thank you thank you thank you!
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November 2023 by Pedro Romero
From the gate the quality of hard workers and good business men shows at this location. I am very grateful to have been recommended here and I am not one to do a review before I receive my service but the customer service is so good here that I feel the need to say something. Thank you Sam and also a big thank you to the worker who kindly greeted me and helped me before I even parked. I missed his name but everyone here exudes light and moves with a solutions minded attitude. Update- The work was done and they made me feel great about my review and choice of establishment. The guy whose name I didn’t catch was Chance. Thank you!
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October 2023 by Xia B.
This Firestone has the best customer service compared to the Firestone's in the NorthWest area of Austin. You get what you pay for- and I paid full price it seems for the high-mileage synthetic oil change- $109 after the coupon. But I can't deny that they did a good job, and I don't expect to have any issues with their work. I may come back for more repairs if the budget allows, especially because they provided free diagnostics on my 2017 Kia Forte. In fact, they were the only mechanics to ever find out why my car had trouble starting on cold mornings. Turns out, I need a new battery. Now, I'm on it!
