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February 2024 by Terrence Boatwright
Excellent customer service and made me feel like I was a part of great customers! Only have great things to say about them! Will always bring my car here!
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February 2024 by claudia del cid
Kayko at the front desk was super helpful. Took me in right away and coordinated with the insurance company so that i didn’t have to do a thing. Got 4 brand new tires with alignment and I couldn’t be happier. Excellent customer service !
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February 2024 by A. B. Colbert
Too bad you can't post negative stars, this would be in the DOUBLE DIGITS. I have never been treated so badly by a company or person in my entire life as a consumer.My wife booked an appt. for 7AM at the Southpark Meadows location to work on a couple of minor issues we found after we bought a used car from Carvana (I know...) We bought the additional warranty exactly for that reason. Apparently, Firestones are the only approved car repair in Austin. I followed her there to give her a ride back home. We stood there in the cold until someone finally showed up to open the store at 7:05, then he made us wait outside until he did a few things. If this guy is the manager, being late, then making us wait outside in the cold is something Firestone didn't teach him as good customer service, or good manners.He finally turned on the OPEN sign, to which he said we could come in. It's 7:10 am at this point. He didn't say anything, not even a 'good morning, how can I help you.' My wife let him know we had an appointment, gave him our name, and said it was warranty work through Carvana. He immediately became defensive and said he called her and left several messages, as well as sent her emails that "Firestone does not do warranty work on BMWs. You have to take it to the dealer." We explained again that it was a purchase through Carvana and Firestone is the authorized repair vendor. He just kept repeating about the calls and emails, started getting even more defensive, and then got BELLIGERENT. Going so far as to even gesturing his hands like you would when you would "shoo" an animal away.We said okay and started to walk out, and I stopped and turned around and asked for his name, to which he responded, "I don't have to tell you my name." We both stood there STUNNED. I asked again for his name, he said "I don't have to tell you my name", and started backing away from the counter as if he was going to come around. Then he shooed us again and said "go--leave". I felt as though he was going to become physical.So, we WILL be calling Firestone HQ this morning, as well as Carvana. If anyone knows who this guy is - dark hair, dark skin, brown eyes, ponytail, about 5'11", had an accent I couldn't discern -- please let me know.
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February 2024 by David E. Scally Jr
I actually went to wrong location, my appt was at another site wherein they'd told me I'd be there for about 4 hours+...? When "Kayko" found my reservation and saw my screenshot, he let me go ahead and get the work done at the SouthPark Meadows site. "Andrew" took care of the actual mechanical work and they even ensured that my tire levels were reading correctly on the computer/dx screen etc. I was done and out of there in less than 30 minutes. KUDOS y'all. I was blown away. I mentioned to Kayko when I get new tires I was thinking about Michelins, but now I will shop something by Firestone or Bridgestone, assured. Excellent customer service everyone...I've been trying to get tires rotated for 3 years and just dreading having to sit for 4 hours like I was always being told. I even took my bike & clothes w/plans to just train while I would wait. Didn't need to do that after all. Very happy customer. David S..
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January 2024 by H. Sandra Chevalier-Batik
I have brought my cars into this shop for over 15 years. They always give the very best service you could asks for. I trust their advice about what the car needs and they always explain what I need to do now, and what I will need to budget for in the next quarter. I recommend this shop all the time.
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January 2024 by Charles Stevenson
Good Customer Service with quality & efficient work & open honesty about repairs needed. I noticed a collective team effort even with new faces that staff is prepared for any unexpected personal ER occurs with a staff member that someone is prepared with expertise to pick up the slack which is always a plus within any type of workplace environment.
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January 2024 by Andrew Arriaga
Great job giys
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January 2024 by Brady Buchanan
I know car problems can be pretty polarizing depending on the result/ news given by the mechanic. With that said, I believe the 3.6 stars does not accurately represent the great service provided upon arrival at this Firestone location. The staff were all very friendly and slotted my truck into their busy schedule. The fix has, so far, provided me with a truck that feels brand new. If any thing were to happen in the future I have no doubts that I could confidently drop my truck off knowing this group will do the best they can to get me up and running.
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January 2024 by Mara Soo
They missed a huge, obvious issue with my car, and it left me stranded out of state for 6 weeks with a $15,000 repair bill.I took my 2017 F-150 Raptor in for a full inspection on Monday, Oct 9. I wanted a thorough inspection before driving to Colorado and back, and was concerned about a squeaking noise I heard on the truck.I was told that the vehicle had no concerns whatsoever, and not even any regular maintenance was being recommended at the time. I was told that the squeaking noise was just a plate that got bent and was rubbing, but it was nothing to worry about and no action was required.During the drive to Colorado that I was preparing for, the truck broke down and I had it towed to a Ford dealership. The dealership immediately found that the squeaking noose is not a bent plate on the truck, but that an object had impacted the underside armor on the truck to such an extent that it punctured the vehicle, scraped yellow paint all over the underside of the vehicle, and caused a series of issues starting with the transmission needing to be replaced. They viewed the vehicle’s code history and saw that the error codes had been on since the squeaking started and were definitely on on Oct 9 when I had the truck inspected.There was a string of other issues beyond the transmission that driving the truck in its condition caused. Ford told me that if the truck had been repaired before being driven so much in that state, it could have been a far less extensive repair and wouldn’t have left me stranded and out of state in the middle of the night.The repairs took 6 weeks and cost almost $15,000 not including the cost of having to fly back home to Texas, rent a car for 6 weeks, fly back to Colorado, and drive the truck back, plus the days off work during that time.I sent this note to Firestone just to let them know this had occurred, and received no response from them whatsoever. So… also don’t trust their guarantees.
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January 2024 by Maryoris Vasquez
Excellent service
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January 2024 by Rhea Albarez
Tracy and the team were great! Got me right in and back on the road in record time.
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January 2024 by Violet Lea
I always receive great service from Tami, thank you!
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January 2024 by Gabriel Sepulvado
$100 for a 3 hour oil change with appointment
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January 2024 by Colt
I brought my car in to get an alignment. After it was finished I was told the rear tires couldn’t be aligned due to the manufacturer not having any specs for them. I asked if there was a solution and was told it could be aligned but would need shims. I was told that Firestone could do this but he would have to give me another quote. I am okay with paying for the shims. My problem is Firestone could have called me when my car was being aligned and presented this to me and asked me if I wanted to have this done. Not wait until I got there and give me a separate quote for another day. Now I am driving a vehicle that is not fully aligned. I would expect to be contacted if a problem presented itself that could be fixed.
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January 2024 by Joel González Cabrera
This incredible place, they serve me well at first I ask them to check the service I need and after 2 hours waiting they tell me that it can't be done, so it bothers me a little and they were very rude at the exit
