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March 2024 by Courtney T.
Staff made me feel incredibly uncomfortable. Gave me Pretty Woman vibes bc I just finished up a workout class & didn’t look my best. Was in the area so I thought I’d swing by to return something I got online and shop around a bit. Overall a pretty lousy experience. Maybe hire friendlier people who make you want to come back. I’ll just shop online or go to the domain.
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July 2023 by Lexi M.
I've been a long time customer of Free People for about 15 years. I love their whole vibe and aesthetic. This particular store has been better in the past but is still a good store. They used to have a sale rack which was fun to browse through for good deals now they don't have it anymore. They also had a rack for returns that perhaps weren't offered in store and only on line. That too is gone. It seems they try and direct more sales to the app or website instead of a store. However it's nice to be able to try on and see the merchandise in person since their sizing is all over the place. It's a hassle to order on line and then the size is unsuitable or the quality is cheap. The staff is standoffish and not super eager to assist in making sales. I'm a solo shopper anyway and don't need others to make decisions for me on the merchandise. I'm familiar with what type of products FP has. It's right across the street from Whole Foods and has plenty of parking.
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June 2023 by Terri Newman, Ph.D.
this has been the best store thus far on my travels...this Austin store rocks!!!
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June 2023 by Roxann Rodriguez
They help me find the cutest overalls and midi skirt, super sweet and knowledgeable about the products
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April 2023 by Anastasia Feschuk
The staff was more interested in gossiping amongst themselves than helping us out. We were the only customers in the store and hardly got acknowledgement. Very poor customer service. It’s a smaller store and there are other locations in the city with more selection and nicer staff.
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June 2022 by Cyndi Alvarez
Very friendly and helpful staff! Great variety/selection.
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February 2022 by Ruthann Ellis
Love Free People style ans clothes, but all the help is trained the same, to talk to each other and ignore customers. Just saying.
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January 2022 by Kamilla Lamar
The employees working today were so nice and helpful? pleasant experience overall!
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October 2021 by Lakki P
I like the collection and ambiance of this store
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September 2020 by Cristina M.
Extremely rude staff :( been here numerous times bc I love free people so much but every time the staff has been unpleasant / ignores customers: and just seems pissed off...Hard to want to come back here after this always seems to be the atmosphere in the store :(
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July 2020 by Gloria K.
One of my favorite stores. They have a beautiful selection of clothes and accessories here! They're on the pricey side with a lot of items costing over $100 but you can find a lot of cool items on sale. They even have a little room in the back of the store dedicated to sales items. This is a great place if you want to splurge a little and treat yourself.
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January 2020 by L mason
My husband and I walked in today with an issue from a previous purchase and was greeted by the manager and she far exceeded my expectations. She listened and immediately fixed the situation. When people go above and beyond and make things right , this is what creates loyalty. Thank you for being a great establishment that truly stands by their customer service !
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August 2019 by Kimberly Luedtke
Very nice people. Sad it is a very small free people store.
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November 2018 by Simon Donald
Loved the store, as a tourist from the UK it was nice to see an actual Free Spirit store, plenty of choice styles
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September 2018 by Lucia C.
Stopped in today to return an item I bought to get married in, feeling a bit discouraged. The ladies that were there picked my spirits right up.. they helped me find the perfect outfit! I tried on many and each time I tried something on they were right there wanting to see how it looked, and also going around picking things up that they thought I might like. I couldn't have asked for better costumer service. I did in-fact find my perfect dress, but it was sold out in my size. So they called a few stores to find it and now it's being shipped to my home! Thank you for all you do
