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March 2024 by Daniel Davis
I’m posting this to compare my experience to all the bad reviews, this pharmacy is extremely busy but they always have two people working the register and they always fill my prescription as soon as they can, I’ve never had any issues. These people are doing the best they can, it is an extremely high volume pharmacy so give them some grace!
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January 2024 by Shana Kelly
I may be spoiled coming from Houston where HEBs are generally just better, but this HEB--this pharmacy especially--is the worst. It is typical to have a line that extends into the aisles (so 8-15 people) with 1-2 people actually working and 3-4 just standing around looking idiotic. They delete prescriptions, they don't communicate, they are rude, and they act like its an inconvenience to have to help customers. Sorry y'all, but that's the job. They also have been making things more inconvenient at the store while pushing their prescription delivery for 7.95 + tip. I don't need my prescriptions delivered. I need a functional pharmacy to pick it up from. If I wanted my prescriptions delivered, I would do it through my insurance where I'd get a 90-day supply with FREE delivery. HEB Pharmacy at 41st and Red River just needs to be better--baseline competence at the very least.
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November 2023 by David Kent
This used to be a convenient pharmacy. You could pay online and pick up at a window without having to stand in a long line...an issue if you have foot, leg or back pain. Now, even if you pay online, you have to get in that long line for your pick up. They no longer take payment over the phone. You have to get the app and use it. One may as well wait and pay at the pick-up. CVS on Airport Blvd. has a drive-up window. We thinking we will go back to using them. I will say that HEB is usually less expensive.
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November 2023 by Matthew Dawson
Very rude experience when calling I get nothing but harassed attitudes as if the customer service personnel do not want to work with the customers.My recommendation is to go to a different HEB Pharmacy or a different pharmacy period!
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September 2023 by Christopher Barrick
Team has always been very informative and professional Everytime I've had to engage with them.
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August 2023 by Elizabeth A Thorp
The pharmacy staff is so incredibly rude! Showed up right at 6:59pm after rushing there after work to see the pharmacy all lights-off and a line for a woman to come out and say anyone after a certain person won’t be helped. Even after pleading, not even an apology, just a “WE’RE CLOSED MA’AM.” Will be going elsewhere next time.
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August 2023 by David Lawson
The meat and seafood dept also deli is a horrible wait. Everyday the employees take forever to ask you for help.
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August 2023 by Ashley Halabi
Pandemic is over so I’m not sure why this pharmacy hasn’t reverted back to its late closing time/24 hour opening. Just excuses for laziness at this point.
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June 2023 by Katherine D.
I was hesitant to write a review because I wanted to gatekeep H-E-B Pharmacy and this location specifically but after reading the other negative reviews I think they deserve more credit.This H‑E‑B has been my preferred pharmacy for over a year. The service and medication stock here is 1000x better than any CVS in the greater Austin area that I've been to (and I've been to MANY because one of my stimulant medications is always low in stock). When I need to call them I never sit on hold for more than a few minutes. The pharmacists (especially the new(?) younger man) and techs (with one exception) have always been super nice to me over the phone and in-person.The line is comprobable to other pharmacies and moves quickly because they keep enough employees on staff at all times. Plus their hours are really convenient. Thanks y'all
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February 2023 by Lucas Williams
Super messed up to just close down without any word of when you will open when you’re holding people’s prescriptions that they can’t just move. Have to wonder if you checked what kind of meds cleared today and would put people in that situation? You have at least one there rn that couldn’t exactly wait. This is my last fill at HEB Hancock.
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February 2023 by Mark Rawson
Super messed up to just close down without any word of when you will open when you’re holding people’s prescriptions that they can’t just move. Have to wonder if you checked what kind of meds cleared today and would put people in that situation? You have at least one there rn that couldn’t exactly wait. This is my last fill at HEB Hancock.
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February 2023 by Andrew Salazar
This H‑E‑B is terrible! It’s so small and extremely busy but they never have enough people to handle the crowd. If you love waiting in line and feeling claustrophobic then this is the place for you.
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December 2022 by Alana Carpenter-Moore
Everyone of this pharmacy is professional and friendly. I am sad that you had to cut back the hours.
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October 2022 by Tayton B.
Worst pharmacy I've ever been to! They literally rejected my prescription for no reason, didn't notify me and had to have it sent back over! When it was sent over again they sent it to the warehouse and still didn't notify me. Switching pharmacies!
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October 2022 by Mario Garcia
Warning Pharmacy has no regard for wait time at this location for vacations. Try another location.