H-E-B Pharmacy has consistently been ranked the #1 supermarket pharmacy in customer satisfaction by J.D. Power for the past 3 years. Located at 7301 N FM 620 in Austin, the pharmacy is known for its kind and friendly staff who prioritize the health and safety of Texans. They offer a wide range of routine immunizations, including the COVID-19 vaccine, and are praised for their exceptional service, concern, and consistency. Customers describe the pharmacists and technicians at the Four Points location as patient, pleasant, and helpful, creating a positive and welcoming environment. The staff, including the exceptional employee Mark, are commended for their compassion and dedication to ensuring a great experience. While the service is generally praised, there have been a few instances where the staff could have provided more information and assistance, such as regarding payment options. However, the pharmacy is still highly regarded for its overall excellent customer service and care for the community.
Love this pharmacy always so helpful especially Mark. Great job
April 2025
This pharmacy has been wonderful! They have longer hours and do not close for lunch, which is very convenient. Mark has been very helpful on several occasions when dealing with refill and insurance issues. Everyone is always polite and helpful!
December 2024
Great pharmacy team! Just wish they would spell my name right 😉
