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April 2024 by Frances Quitugua
They really need someone, management, Anyone to review their security cameras and how their positioned, ESPECIALLY on the registers and the refill counters and counseling counters.I have been with the Slaughter HEB pharmacy for years and Never had a problem but because I was now closer to the William Cannon location, I switched and how I really regret the move.I had a new Px medication and I knew something was not right when the lady helping me showed me a bottle that said 60 pills, but she said, your insurance unfortunately does not cover for a 60 day Px so now I have to take this back and adjust the amount..?? Because this was a new Px, and I recently had a new insurance provider, I trusted her explanation but I wondered WHY they would bottle and label and then find out what the insurance would cover, anyhow, duh, she says go ahead to the counseling window but you can pay now, the amount wasn’t something I was used to, new Px, so I asked, so is this for one month? She only nodded. Also, Usually they would ASK if I needed counseling, as the doctor said quite simply take every morning but I thought New Medication, so again I waited. The same bottle was placed on the counter and the pharmacist, an older lady came and looked at me, said take once a day preferably in the morning and if I had any other questions. I said no.One month later, I ran out so I call for a refill, they said no ma’am we gave you 60 days, I explained to the lady who answered what was explained to me about the insurance covering only 30 days and was only given 30 days. I was told that since the computer SAYS you were given 60 days you need to bring your bottle in and speak to the pharmacist.the pharmacist, made me feel like a senile person and a liar at the same time even after I explained everything! He said if you want to go back to your doctor and get another Px, I stopped him and said why would I do that and on the bottle it says I have 40 more for refill. He insisted for me to go home and check if I had mistakenly put my other bottle somewhere.Oh dear Lord I was getting perturbed! I told him to please look at your cameras at the register and at the counseling area, and he still insisted that the computer shows I was given 2 bottles! I asked what did the cameras show??! He says that my back was blocking the camera!! He then said because the pills are over $900 dollars, he was hoping that I made a mistake! So I asked what did I pay for? He said you paid for 60 days which is 2 bottles, I said well I was given 1 bottle and on the bottle it says 60 pills!! After all that, he said from now on you are flagged as someone who will need a staff to come and physically count out the pills on the counter.
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January 2024 by Sara Menjivar
Very kind!
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August 2023 by Kate S
Helped me figure out my insurance problem and were patient and kind while doing it. So appreciated!
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August 2023 by Just Bojack
i have never had a problem here
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July 2023 by J Fstr
If I could give them a zero I would and for that reason alone it’s a 1 star for me. Terrible customer service.
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July 2023 by Tiffany Ivy
This location is terrible they are unorganized and slow with poor communication skills.
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January 2023 by Bluntfacekillah
Overworked and under appreciated. I don't understand all the negative reviews. Everytime I've been here the staff are courteous and compassionate and they've gone above and beyond to fill prescriptions for us that they'd only just received and tried their best to remedy situations that are often times out of their control. The line is sometimes very long yes, but they manage to get to everyone even staying open past their closing time. Getting necessary medication is a big deal but a little kindness and patience goes a long way from the customer
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October 2022 by Joseph Ewing
Gave me 2/7 pills of my prescription.
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August 2022 by Ashley Rosales
First time using this pharmacy and will be the LAST TIME!! VERY RUDE employee fat girl with glasses.. will never recommend to anyone ever!!
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March 2022 by Val H.
I've always been pleased this pharmacies service for over 5 years. They are always helpful when I need to get answers to questions I have.
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February 2022 by Athena Close Crockom
I get a 90 supply of a medication and the past 3 times I’ve had it refilled, they acted like they never got the prescription and I had to call my psychiatrist myself. This last time was the last straw because not only did they pretend they didn’t get me prescription but apparently, the time before that they gave me 30 pills less than they should have but the label says they gave me the full amount so there’s nothing I can do. I didn’t notice until I was already out. To make up for their mistake they gave me 3 “emergency” pills. I have to take this medication every day. I went to CVS up the road and they helped me get a 30 days supply for a cheap cost until I could get a new prescription from my psychiatrist. HEB is a great grocery store, but their pharmacy is the worst I’ve ever experienced.
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June 2021 by Mary Atx
my experience at heb is always good no complaints
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February 2021 by Deirdra Strohl
Friendly, helpful, delivery. Thanks HEB
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December 2020 by Franklin Moore
Short wait times and quick service with friendly faces.
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September 2020 by Kat Knauer
Wonderful staff
