H-E-B Pharmacy has been ranked the #1 supermarket pharmacy in customer satisfaction for the 3rd consecutive year in 2023 by J.D. Power. Located at 6607 South IH 35 in Austin, the pharmacy is a trusted source for routine childhood and adult immunizations, including the COVID-19 vaccine. The health and safety of Texans is the pharmacy's top priority, as it continues its long-standing tradition of caring for the community. The pharmacy staff is consistently praised for their professionalism, kindness, and efficiency. Customers often commend the pharmacy dispatcher, Anna, for her warmth and excellent service. Despite the pharmacy's high volume, the staff remains courteous and compassionate, going above and beyond to fill prescriptions and assist customers, even staying open past closing times. While the pharmacy can be quite busy, leading to long lines, customers appreciate the staff's efforts to serve everyone. Some have noted issues with security and curbside parking, but overall, the experience at H-E-B Pharmacy is described as positive and professional, with the friendly and hardworking staff being the highlight of the visits.
Efficient and quick, even when using the drive through. The pre-pay option on the app makes things even faster, always get provided information if needed, and if the information is not needed (something I refill regularly) they happily send me on my way. Never taken longer than about 2 minutes when picking up inside pharmacy.
February 2026
Quick service on the drive thru...not much waiting..thanks HEB
November 2025
So greatfull to have H.E.B , and the personal always willing to help and so flexible,always with a great smile.Thank you
