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February 2024 by Kimberly Vogel
I love great customer service. Everyone was so friendly. I really appreciate the front desk manager. He offered a personal postage stamp so I could send my post card to my loved one. I just find that going above and beyond for your guest, few and far between. Very enjoyable experience for our first trip to Austin.
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February 2024 by Kita Champion
I recently stayed at this Hotel for 4 Nights. I was attending a Conference at the Austin Convention Center. I loved staying here. Everyone was so nice. Everything was clean. The food and drinks were great. I especially liked how kind and helpful the Valet Service was. All of them were Great! I took note of 3 of the names, Jason, Bruce. S and Max. We took two cars and anytime we needed them, they were fast and helpful. I personally can't parrallell park and when I got to the hotel I was worried because I was half way in the street and halfway in the spot. One of them jumped in and quickly helped me to safety and protection and got my car ready for valet, while another quickly loaded my luggage on a cart for me. The young men in Valet went above and beyond. Housekeeping was also wonderful. Everything was clean and any request was met quickly. This hotel was just a two block walk away from the Convention center. The stay was so much fun. Note they are a cashless hotel, so understand all payments are cashless. The valet doesn't give a paper ticket they take your phone number and send you a text that you use whenever you need your car.
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February 2024 by Katie Goold
Valet service was wonderful, polite and very timely! Check in was easy and stay was nice.Noteworthy details: Valet service was great!
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February 2024 by Hunter Ashton
Gnarly weak water pressure.Walkability: Really close to the Austin convention center
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February 2024 by Audra E. Wiliams
Nick at valet provided excellent customer service, going above and beyond!
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February 2024 by Ashley Kirkland
My week has been amazing at this property! All staff have been super helpful, but specifically Nick out at Valet. He was super friendly, helpful, and had the BEST recommendations for lunch!
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February 2024 by Debra Walsh
Thanks keith , hard worker fast valet
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February 2024 by Leigh-Ann Reitze
Max was awesome with helping us bring our bags to our room. Check-in was quick and efficient and pleasant. Thank you!
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February 2024 by Teri Jakob
Checked in today. Max was super kind helping us unload and get our bazillion bags from the taxi to the room! He even took time to ask us if we need help with getting to our restaurant for dinner when. We saw him later. Such a great place!
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February 2024 by Maria Torres
My husband & I love Hyatt, anytime we plan a trip out of town it is our go to. The customer service is amazing, the complimentary breakfast is awesome & the rooms are comfortable and clean. Max D. helped us with our bags , he made silly jokes, & was very kind. He was the last staff member we interacted with, leaving us satisfied with our stay.
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February 2024 by Chelsea Judd
We loved our stay at this hotel! And the valet service was excellent. Max did a great job being prompt and polite in bringing us our car. Would recommend!
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December 2023 by Isabel de la Luz
My husband and I stayed here while visiting family. We loved the location and how close it was to everything! The room was great and so was all of the service—everyone was so kind and accommodating! Especially our valet, Nick! He was so sweet and told us about some places to check out around town. He recommended a cool ramen spot that became our new favorite!Would definitely stay here again!
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December 2023 by Marina Pedisich
Great stay, everything as pictured.The valet guys were great (shout out to Nick!) Super friendly, car was returned quickly every time. Worth the parking service. Thank you!Pool was closed, so if that's important maybe make sure it's open before you stay.
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December 2023 by Naika Apeakorang
No complaints here!This location alone is worth it - it is 10/10. Walking distance from absolutely everything you need in Austin: fun attractions, delicious food, the city's unique vibes. I literally never took public transportation because I walked absolutely everywhere.The hotel provides great value: clean and spacious rooms, a (surprisingly delicious?) breakfast, a lovely pool, a great fitness center, and a delightfully friendly staff who are eager to help and make you feel welcome.I usually like to try different hotels when I come back to a city, but I know I'll come back here time and time again when I'm back in Austin. The location and service are just too good.Simple and well done.
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December 2023 by Jason Hanley
Everything about my stay was great. The valet service was excellent as well. Cosmo helped me with my car several times in one morning as I had several short trips I had to make and he was wonderful to deal with. I’ll definitely be staying here again when I come back to this conference next year.
